Service Advisor - BYD Gympie

BYD Harmony Auto Australia; Gympie Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Harmony Auto is seeking a motivated Service Advisor for its BYD Gympie flagship store in Queensland. The role is the vital link between customers and the dealership, handling reception duties at the after-sales service desk, coordinating maintenance, and assisting the Service Manager to achieve departmental goals.

Key responsibilities include promoting maintenance services, managing appointments, preparing work orders, coordinating progress, and ensuring customer satisfaction through proactive

Qualifications

• Diploma or higher in Automotive or related field.
• Knowledge of relevant laws/regulations.

Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Skills

Communication skills

Analytical skills

Driver's license

Team oriented

Education

Diploma or higher in Automotive or related field

Job description

BYD Gympie, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Qualifications

• Education: Diploma or higher in Automotive or related field
• Training: Knowledge of relevant laws/regulations

Experience

• 3+ years in automotive repair or related industries
• 1+ year in customer service
• Familiarity with BYD operations is advantageous

Skills

• Computer proficiency
• Strong communication and analytical skills
• Valid driver's license
• Attitude: Positive, team-oriented, professional image, resilient under pressure

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.