EV Service Advisor – Customer Care & Vehicle Repairs

Harmony New Energy Auto Pro Servicing Pty; Sydney; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Harmony Auto in NSW, Homebush, seeks a motivated Service Advisor to bridge customers and the dealership. You will manage daily front desk reception, coordinate maintenance, and support the Service Manager in meeting goals.

Key responsibilities include promoting services, handling appointments, preparing work orders, and ensuring customer satisfaction throughout the service journey. Eligible candidates should have automotive education and strong communication skills.

Qualifications

• Diploma or higher in Automotive or related field.
• Knowledge of relevant laws/regulations.

Responsabilités

• Promote and develop dealership maintenance services.
• Manage customer maintenance appointments and receptions.
• Receive customers and prepare work orders for service.
• Coordinate progress of maintenance work and deliveries.
• Prepare vehicles for delivery after maintenance.
• Handle vehicle delivery and return processes.
• Follow up with customers to ensure satisfaction.
• Coordinate ordering of special parts and warranty policies.
• Support pre-delivery inspections and new car handovers.
• Provide excellent customer service by addressing inquiries.
• Resolve customer issues through proactive follow-up.

Connaissances

Computer proficiency

Strong communication

Analytical skills

Valid driver's license

Attitude: positive, team-oriented

Formation

Diploma or higher in Automotive or related field

Outils

BYD/Toyota operations knowledge

Description du poste

Harmony Auto in NSW, Homebush, seeks a motivated Service Advisor to bridge customers and the dealership. You will manage daily front desk reception, coordinate maintenance, and support the Service Manager in meeting goals.

Key responsibilities include promoting services, handling appointments, preparing work orders, and ensuring customer satisfaction throughout the service journey. Eligible candidates should have automotive education and strong communication skills.