EV Luxury Service Advisor - After-Sales & Customer Experience

Harmony New Energy Auto Pro Servicing Pty; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Harmony Auto (BYD Windsor) in NSW is seeking a Service Advisor to bridge customers and the dealership at the after-sales service desk. You will manage appointments, coordinate maintenance work, and assist the Service Manager in achieving targets.

Applicants should have a Diploma or higher in Automotive, 3+ years in automotive repair or related industries, and 1+ year in customer service. A valid driver’s license is required, and experience with BYD/Toyota operations is advantageous.

Qualifications

• Education: Diploma or higher in Automotive or related field.
• Training: Knowledge of relevant laws/regulations.

Responsibilities

• Promote and develop dealership maintenance services.
• Manage customer maintenance appointments.
• Receive customers and prepare work orders.
• Coordinate progress of maintenance work.
• Prepare vehicles for delivery after maintenance.
• Handle vehicle delivery and return processes.
• Follow up with customers to ensure satisfaction.
• Coordinate ordering of special parts.
• Implement fair and consistent warranty policies.
• Support pre-delivery inspections and new car handovers.
• Provide excellent customer service by addressing inquiries and concerns.
• Resolve customer issues through proactive follow-up.

Skills

Computer proficiency

Strong communication

Analytical skills

Driver's license

Education

Diploma in Automotive

Job description

Harmony Auto (BYD Windsor) in NSW is seeking a Service Advisor to bridge customers and the dealership at the after-sales service desk. You will manage appointments, coordinate maintenance work, and assist the Service Manager in achieving targets.

Applicants should have a Diploma or higher in Automotive, 3+ years in automotive repair or related industries, and 1+ year in customer service. A valid driver’s license is required, and experience with BYD/Toyota operations is advantageous.