Service Advisor - BYD Castle Hill

BYD Harmony Auto Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

BYD Harmony Auto Australia is seeking a motivated Service Advisor to be the vital link between customers and the dealership in NSW. You will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and support the Service Manager to achieve departmental goals.

Key requirements include a Diploma or higher in Automotive, 3+ years in automotive repair or related industries, and strong communication skills.

Qualifications

• Education: Diploma or higher in Automotive or related field
• Training: Knowledge of relevant laws/regulations

Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Diploma or higher in Automotive

Job description

BYD Castle Hill proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Qualifications

• Education: Diploma or higher in Automotive or related field
• Training: Knowledge of relevant laws/regulations

Experience

• 3+ years in automotive repair or related industries
• 1+ year in customer service
• Familiarity with BYD/Toyota operations is advantageous

Skills

• Computer proficiency
• Strong communication and analytical skills
• Valid driver’s license
• Attitude: Positive, team-oriented, professional image, resilient under pressure

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.