Service Advisor - BYD Windsor

BYD Harmony Auto Australia; Windsor; On-site; AUD 65,000 - 90,000; Full time

Job summary

Harmony Auto Windsor, part of Harmony Auto NSW, is seeking a skilled Maintenance Services Coordinator to promote dealership services and manage maintenance appointments. You will receive customers, prepare work orders, and coordinate progress through to delivery and handover.

Ideal candidates have a Diploma in Automotive, 3+ years in automotive repair or related industries, and strong communication skills. Australian work eligibility is required; familiarity with BYD/Toyota operations is

Qualifications

• Education: Diploma or higher in Automotive or related field.
• Knowledge of relevant laws/regulations.

Responsibilities

• Promote and develop dealership maintenance services.
• Manage customer maintenance appointments.
• Receive customers and prepare work orders.
• Coordinate progress of maintenance work.
• Prepare vehicles for delivery after maintenance.
• Handle vehicle delivery and return processes.
• Follow up with customers to ensure satisfaction.
• Coordinate ordering of special parts.
• Implement fair and consistent warranty policies.
• Support pre-delivery inspections and new car handovers.
• Provide excellent customer service by addressing inquiries and concerns.
• Resolve customer issues through proactive follow-up.

Skills

Computer proficiency

Communication skills

Analytical skills

Valid driver’s license

Team orientation

Education

Diploma in Automotive

Job description

BYD Windsor, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

Key Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Qualifications

• Education: Diploma or higher in Automotive or related field
• Training: Knowledge of relevant laws/regulations

Experience

• 3+ years in automotive repair or related industries
• 1+ year in customer service
• Familiarity with BYD/Toyota operations is advantageous

Skills

• Computer proficiency
• Strong communication and analytical skills
• Valid driver’s license
• Attitude: Positive, team-oriented, professional image, resilient under pressure

You must be eligible to work in Australia

Interstate Candidates are WELCOME.