Service Advisor - Byd Windsor

Harmony New Energy Auto Pro Servicing Pty; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Harmony Auto (BYD Windsor) in NSW is seeking a Service Advisor to bridge customers and the dealership at the after-sales service desk. You will manage appointments, coordinate maintenance work, and assist the Service Manager in achieving targets.

Applicants should have a Diploma or higher in Automotive, 3+ years in automotive repair or related industries, and 1+ year in customer service. A valid driver’s license is required, and experience with BYD/Toyota operations is advantageous.

Qualifications

• Education: Diploma or higher in Automotive or related field.
• Training: Knowledge of relevant laws/regulations.

Responsibilities

• Promote and develop dealership maintenance services.
• Manage customer maintenance appointments.
• Receive customers and prepare work orders.
• Coordinate progress of maintenance work.
• Prepare vehicles for delivery after maintenance.
• Handle vehicle delivery and return processes.
• Follow up with customers to ensure satisfaction.
• Coordinate ordering of special parts.
• Implement fair and consistent warranty policies.
• Support pre-delivery inspections and new car handovers.
• Provide excellent customer service by addressing inquiries and concerns.
• Resolve customer issues through proactive follow-up.

Skills

Computer proficiency

Strong communication

Analytical skills

Driver's license

Education

Diploma in Automotive

Job description

BYD Windsor, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

• Promote and develop dealership maintenance services
• Manage customer maintenance appointments
• Receive customers and prepare work orders
• Coordinate progress of maintenance work
• Prepare vehicles for delivery after maintenance
• Handle vehicle delivery and return processes
• Follow up with customers to ensure satisfaction
• Coordinate ordering of special parts
• Implement fair and consistent warranty policies
• Support pre-delivery inspections and new car handovers
• Provide excellent customer service by addressing inquiries and concerns
• Resolve customer issues through proactive follow-up

Qualifications

• Education: Diploma or higher in Automotive or related field
• Training: Knowledge of relevant laws/regulations

Experience:

• 3+ years in automotive repair or related industries
• 1+ year in customer service
• Familiarity with BYD/Toyota operations is advantageous

Skills:

• Computer proficiency
• Strong communication and analytical skills
• Valid driver's license
• Attitude: Positive, team-oriented, professional image, resilient under pressure

You must be eligible to work in Australia