EUC/Desktop Support Engineer — Multisite Onsite 3x/Week

Planit; City of Brisbane; Vor Ort; AUD 41.000 - 49.000; Vollzeit

Zusammenfassung

Planit is seeking a Desktop Support Engineer to deliver high-quality EUC and desktop support across client sites in Queensland. You will troubleshoot incidents, support Windows environments, and image hardware as needed, with a focus on timely resolutions.

The role requires hands-on experience with Microsoft 365, AD, Intune, SCCM, and ITIL practices, and involves on-site work 3 days per week at Southport locations. Strong communication and customer service skills are essential.

Qualifikationen

• Hands-on EUC/desktop support with incident troubleshooting and timely resolution.
• Strong knowledge of Windows environments and hardware imaging.
• Experience with Microsoft 365, AD, Intune and SCCM.
• Understanding of networking fundamentals (DNS, DHCP, VPN) and printer troubleshooting.
• Familiarity with ITIL practices.

Aufgaben

• Deliver high-quality EUC and desktop support across client sites.
• Troubleshoot incidents and provide timely resolution for end-users.
• Work onsite to support daily technology needs and requests.

Kenntnisse

EUC/desktop support

Windows environments

Hardware imaging

Microsoft 365

Active Directory

Intune & SCCM

DNS/DHCP/VPN

Printer troubleshooting

ITSM (ServiceNow)

ITIL practices

Customer service

Communication skills

Tools

ServiceNow

Jobbeschreibung

Planit is seeking a Desktop Support Engineer to deliver high-quality EUC and desktop support across client sites in Queensland. You will troubleshoot incidents, support Windows environments, and image hardware as needed, with a focus on timely resolutions.

The role requires hands-on experience with Microsoft 365, AD, Intune, SCCM, and ITIL practices, and involves on-site work 3 days per week at Southport locations. Strong communication and customer service skills are essential.