Desktop Support Engineer

Planit; City of Brisbane; On-site; AUD 41,000 - 49,000; Full time

Job summary

Planit is seeking a Desktop Support Engineer to deliver high-quality EUC and desktop support across client sites in Queensland. You will troubleshoot incidents, support Windows environments, and image hardware as needed, with a focus on timely resolutions.

The role requires hands-on experience with Microsoft 365, AD, Intune, SCCM, and ITIL practices, and involves on-site work 3 days per week at Southport locations. Strong communication and customer service skills are essential.

Qualifications

• Hands-on EUC/desktop support with incident troubleshooting and timely resolution.
• Strong knowledge of Windows environments and hardware imaging.
• Experience with Microsoft 365, AD, Intune and SCCM.
• Understanding of networking fundamentals (DNS, DHCP, VPN) and printer troubleshooting.
• Familiarity with ITIL practices.

Responsibilities

• Deliver high-quality EUC and desktop support across client sites.
• Troubleshoot incidents and provide timely resolution for end-users.
• Work onsite to support daily technology needs and requests.

Skills

EUC/desktop support

Windows environments

Hardware imaging

Microsoft 365

Active Directory

Intune & SCCM

DNS/DHCP/VPN

Printer troubleshooting

ITSM (ServiceNow)

ITIL practices

Customer service

Communication skills

Tools

ServiceNow

Job description

You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.

You will bring:

• Proven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution
• Strong knowledge of Windows environments
• Experience building and imaging hardware, with technical knowledge of laptop devices
• Experience with Microsoft 365, Active Directory, Intune and SCCM
• Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
• Printer troubleshooting experience
• Experience working with ServiceNow or similar ITSM tools
• Strong communication and customer service skills
• Familiarity with ITIL practices

Additional Requirements

• Available to start ASAP
• Ability to work onsite 3 days per week
• Southport location ideal
• Must have a valid driver's licence and own vehicle (travel between sites required)
• Must be an Australian Citizen with a valid QLD blue card (working with children clearance)

Desktop Support Engineer • 4000, QLD, AU