Senior EUC & M365 Support Engineer | On-site

Service Stream; Sydney; Hybrid; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Growth

Discounts

Paid leave

Culture

Job summary

Service Stream in NSW is seeking a Senior Digital Support Engineer to tackle complex end-user issues across Windows 11, macOS, iOS and Android, with strong Microsoft 365 administration and Intune expertise. This on‑site role blends service desk work with EUC depth, driving permanent fixes and knowledge growth across the team.

You will handle incidents end‑to‑end, troubleshoot identity and connectivity, and contribute to a positive customer service experience while empowering peers with clear

Qualifications

• Australian or New Zealand citizen required.
• Bachelor’s degree in IT, Computer Science, or equivalent hands‑on experience.
• 3+ years’ experience in IT support, end User Compute or Service Desk environments, with demonstrated Level 3 capability.

Responsibilities

• Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step.
• Diagnose problems across endpoints, identity, connectivity and applications, using logs and diagnostic tools to find the real cause.
• Take the complex Level 2 and Level 3 escalations and drive them to root cause and permanent fix.
• Administer and troubleshoot Windows 11, macOS, iOS and Android devices, including Intune enrolment and patching.
• Support and troubleshoot Microsoft 365 across Exchange Online, Teams, SharePoint and OneDrive, including Entra ID and Intune.
• Provision, configure and rebuild devices for onboarding/offboarding and hardware refresh.
• Use scripting and automation, such as PowerShell, to fix recurring problems at the source.
• Write knowledge base articles and mentor other engineers to improve team capability.

Skills

End User Computing

Microsoft 365

Intune

Windows 11

ServiceNow

PowerShell

Troubleshooting

Education

Bachelor's degree in IT/CS or equivalent hands-on experience

Tools

ServiceNow

Jira

Entra ID

Job description

Service Stream in NSW is seeking a Senior Digital Support Engineer to tackle complex end-user issues across Windows 11, macOS, iOS and Android, with strong Microsoft 365 administration and Intune expertise. This on‑site role blends service desk work with EUC depth, driving permanent fixes and knowledge growth across the team.

You will handle incidents end‑to‑end, troubleshoot identity and connectivity, and contribute to a positive customer service experience while empowering peers with clear