ERP-Driven Order & Customer Success Specialist

Hills to Hawkesbury; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Hills to Hawkesbury in The Hills Shire Council is seeking a Customer Service & Order Management Specialist to act as a vital link between customers, sales, and the supply chain. In this full-time, permanent role, you will oversee order processing, manage inquiries, and coordinate logistics. The position offers a hybrid work model after six months and requires ERP expertise and strong communication skills. The office is located in Norwest with provided parking.

Qualifications

• Experience with ERP systems is essential for this role.
• Proven experience in customer service, internal sales, or order management.
• Strong attention to detail and proactive mindset.

Responsibilities

• Oversee end‑to‑end order processing and manage backorders/delivery timelines.
• Act as the central point of contact between Sales, Supply Chain, and Logistics.
• Handle complex enquiries via phone and email.
• Provide product information and order updates to the sales team.

Skills

ERP Expertise

Customer service experience

Attention to detail

Proactive mindset

Communication skills

Job description

Customer Service & Order Management Specialist

Join a global leader in the building and design industry based in Norwest. This is a fast-paced, hands-on role where you act as the vital link between customers, sales, and the supply chain. You won't just be answering phones; you'll be managing the "behind-the-scenes" operations to ensure every order is executed perfectly from start to finish.

Requirement

• ERP Expertise: Experience with ERP systems is essential for this role.

• Background: Proven experience in customer service, internal sales, or order management.

• Skills: Strong attention to detail, a proactive mindset, and the ability to juggle multiple priorities.

• Communication: Confident communicator comfortable liaising with internal teams and external contractors/builders.

• Legal: Must have full Australian working rights.

Work Conditions

• Location: Norwest-based office with provided parking.

• Flexibility: Hybrid options available (2 days WFH after 6 months).

• Status: Full-time, permanent position within a stable, global business environment.

Responsibilities

• Order Management: Oversee end-to-end order processing and manage backorders/delivery timelines.

• Coordination: Act as the central point of contact between Sales, Supply Chain, and Logistics to ensure on-time delivery.

• Customer Support: Handle complex enquiries via phone and email from designers, retailers, and contractors.

• Sales Support: Provide product information and order updates to the sales team to maintain seamless operations.

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