CUSTOMER SERVICE SPECIALIST – OPERATIONS & ADMINISTRATION

Mayday Recruitment; Sydney; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Mon-Fri 8:30am–5:00pm

Global organisation

Structured handover

Job summary

Mayday Recruitment in Sydney seeks a Customer Service Specialist to join its Operations & Administration team in Artarmon. You’ll help deliver an exceptional customer experience while handling orders, invoicing and CRM/ERP coordination.

Reporting to the Operations Manager, you’ll support customer inquiries, process orders, maintain data records and assist with payments and stock control. The role runs Mon-Fri 8:30am–5:00pm with $75,000 plus super.

Qualifications

• 3+ years' experience in customer service or support.
• Experience with SAP/Salesforce or similar ERP/CRM systems.
• Strong order processing and administration capabilities.
• Excellent data entry and attention to detail.
• Clear communication and stakeholder management.

Responsibilities

• Handle incoming customer enquiries via phone and email with professionalism.
• Process and verify orders, including online and training orders.
• Coordinate order distribution with warehouse and manage daily invoicing.
• Maintain CRM/ERP data and create new customer accounts.
• Support payments, accounts receivable and reconciliation as needed.
• Assist warehouse ops, stocktakes and inventory control when required.
• Collaborate with internal and external stakeholders to improve service.
• Provide general business support and assist with ad hoc projects.

Skills

Customer service

Order processing

Administration

Data entry

Tools

SAP

Salesforce

ERP/CRM systems

Job description

CUSTOMER SERVICE SPECIALIST – OPERATIONS & ADMINISTRATION

CUSTOMER SERVICE SPECIALIST – OPERATIONS & ADMINISTRATION
$75,000 + Super | Artarmon, Sydney | Immediate Start

The Opportunity

If you're someone who loves keeping things organised, enjoys helping customers and has a knack for systems and processes, this could be the perfect opportunity for you!

We're partnering with a global organisation looking for an experienced Customer Service Specialist to join its Operations team.

This is a varied, hands‑on role combining customer service, order processing, administration and operational support. You'll play an important part in ensuring customers receive an exceptional experience while supporting the smooth day‑to‑day running of the business.

Reporting directly to the Operations Manager, you'll work across customer enquiries, order management, invoicing, CRM and ERP systems, with the opportunity to get involved in wider operational activities.

You'll have the opportunity to:

• Manage incoming customer enquiries via phone and email, providing friendly and efficient customer service.
• Process and verify customer orders, including online and training orders.
• Coordinate order distribution with the warehouse team and manage daily invoicing.
• Maintain customer databases and create new customer accounts across CRM and ERP systems.
• Assist with payment processing, accounts receivable and reconciliation.
• Support warehouse operations, including pick and pack, inventory control and stocktakes when required.
• Build strong relationships with internal and external stakeholders.
• Provide general business support and assist with ad hoc projects.

What's On Offer?

• Monday to Friday, 8:30am – 5:00pm.
• Opportunity to join an established global organisation.
• Supportive team environment with a structured handover.
• Varied responsibilities across customer service, finance and operations.
• Opportunity to develop your systems and operational experience.

$75,000 + Super.

What We're Looking For

We're looking for someone who is proactive, organised and takes genuine pride in delivering an exceptional customer experience.

You’ll ideally bring:

• At least 3 years' experience in a customer service or customer support role.
• Demonstrated experience using SAP, Salesforce or similar ERP and CRM systems.
• Strong order processing and administration experience.
• Exceptional attention to detail and accurate data entry skills.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and a solutions‑focused mindset.
• The ability to manage competing priorities and work with a sense of urgency.
• A hands‑on attitude and willingness to assist across different areas of the business.