Customer Service / Sales Administration

DCL Recruitment; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

DCL Recruitment client in Brookvale/Sydney seeks a customer service professional to process orders and manage customer communications. You will liaise with Sales, Production and Warehouse to confirm pricing, stock and order status, while maintaining customer information and debtor responsibilities.

Onsite parking and close transport access available. The role offers exposure to various areas and opportunities to broaden career options within the organisation.

Qualifications

• Experience in customer service with order processing
• Strong communication and coordination skills
• Attention to detail and high accuracy
• Ability to build relationships with internal teams and customers
• ERP experience with PRONTO or SAP desirable
• Degree in Science, Chemistry, or Engineering advantageous

Responsibilities

• Process customer orders and monitor progress
• Communicate with customers via phone and email
• Collaborate with Sales, Production and Warehouse on pricing and stock
• Maintain customer records and debtor responsibilities
• Prepare monthly activity and metrics reporting

Skills

Planning

Communication

Attention to detail

Relationship building

Problem solving

Self-motivated

Team player

ERP experience

Education

Science/Chemistry/Engineering degree

Tools

PRONTO

SAP

Job description

Our Client is an Australian leader in their field and are going through an exciting growth phase!

The role being broad in its responsibilities can offer you the ability to grow your career and offer you challenges with cross business visibility with the opportunity to work closely and form relationships with internal colleagues and external clients.
The span of this role is perfect for those of you with a drive to succeed and will offer you the ability to put your stamp on this positon and the ability to move opportunities and projects forward with independence and autonomy in this growing company.

Responsibilities

You will be processing customer orders, preparing correspondence, fulfilling customer needs to ensure quality and customer satisfaction standards are met.

• Process orders and monitor their progress & keep target customers well informed
• On going customer relationship management via phone & email
• Work closely with Sales, Production and Warehouse teams regarding pricing, stock availability and order status
• Monthly reporting on activities and metrics
• Maintain customer information & commercial debtor responsibilities

Skills Experience

• Good planning and coordination skills
• Excellent communication both verbal and written
• Attention to detail with high degree of accuracy
• Strong relationship and collaboration skills
• Good problem solving skills
• Self Motivated with a ’Can do’ attitude
• Team player
• Experience processing orders within an ERP systems such as PRONTO or SAP would be desirable

Desirable: Degree in Science or Chemistry or even Engineering would be highly regarded

Previous experience working in a customer service role where you have been working closely with transport and logistics would be desirable.

For candidates looking to broaden their career options this position offers great exposure to other areas within the organisation.

BROOKVALE LOCATION

Onsite parking and close to public transport

Good Annual Salary