Equipment & Turf Service Advisor — Customer Expert

The Toro Company; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Toro Company is seeking a Service Advisor in Australia to join our equipment and turf maintenance team. You will coordinate repairs, maintenance, and service schedules while delivering exceptional customer service.

You’ll act as the link between customers, technicians, and parts teams, leveraging industry knowledge to manage bookings, progress updates, and warranty administration in a fast-paced environment.

Qualifications

• Strong customer service focus and desire to help customers.
• Excellent communication and relationship-building skills.
• Highly organised with the ability to manage competing priorities.
• Strong attention to detail and administrative capability.
• Positive attitude, energy, and enthusiasm.

Responsibilities

• Delivering an outstanding customer experience from initial enquiry through to job completion.
• Managing service bookings, work orders, and customer communications.
• Liaising with technicians, parts personnel, and customers to ensure repairs are completed efficiently and effectively.
• Providing updates on job progress, timelines, and service recommendations.
• Supporting warranty and service administration activities.
• Managing multiple priorities and customer requests in a fast-paced environment.
• Building strong customer relationships and becoming a trusted advisor.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Pressure handling

Tools

MS Office

Job description

The Toro Company is seeking a Service Advisor in Australia to join our equipment and turf maintenance team. You will coordinate repairs, maintenance, and service schedules while delivering exceptional customer service.

You’ll act as the link between customers, technicians, and parts teams, leveraging industry knowledge to manage bookings, progress updates, and warranty administration in a fast-paced environment.