Service Advisor - 9 Day Fortnight & Growth

Brisbane Isuzu; Brisbane; On-site; AUD 39,000 - 44,000; Part time

Job summary

Toro in Townsville is seeking a part-time Service Advisor to join the service team. This role combines customer service, service coordination and parts support, with a focus on delivering outstanding service from first enquiry through to job completion.

The position offers 22.5 hours per week, with flexibility across up to five days to suit school hours or personal commitments. You will work closely with technicians, the Service Manager and customers to keep the workshop running smoothly.

Qualifications

• Experience in administration, service coordination or customer support.
• Strong communication and interpersonal skills.
• Organised with attention to detail and good numeracy/literacy.
• Proficient with Microsoft Office and basic software tools.
• Ability to multitask in a busy workshop/service environment.
• Experience with parts interpretation and spare parts knowledge is beneficial.
• Mechanical aptitude or technical understanding is advantageous.
• Experience in automotive, agricultural, turf or construction equipment service environments is highly regarded.
• Familiarity with service management systems is advantageous.

Responsibilities

• Manage incoming customer inquiries via phone and email.
• Coordinate service work orders and technician scheduling.
• Assist with parts enquiries and ordering of spare parts.
• Prepare quotes in consultation with the Service Manager.
• Maintain accurate job cards and service records.
• Provide excellent customer updates on progress and timelines.
• Support invoicing and basic service administration tasks.
• Liaise with suppliers and internal teams to ensure parts availability.

Skills

Administration

Customer service

Service coordination

Parts interpretation

Microsoft Office

Communication

Multitasking

Team collaboration

Independent work

Mechanical aptitude

Workshop environment

ServiceMax (CRM/Service mgmt)

Tools

ServiceMax

Job description

Are you an experienced administrator, customer service professional, parts interpreter, or technician looking for a flexible role in a supportive service environment?

We are seeking a Service Advisor to join our Townsville Service team on a permanent part-time basis. This role combines customer service, service coordination, parts support and administration, helping ensure our customers receive outstanding service from their initial enquiry through to job completion.

The position is offered at 22.5 hours per week, equivalent to three full working days. We are flexible in how these hours are worked and can accommodate arrangements across up to five days per week to suit school hours or other personal commitments.

About the Role

As the first point of contact for our service customers, you will play a key role in coordinating service activities, supporting technicians, assisting with parts enquiries and helping keep our workshop operating efficiently.

Working closely with the Service Manager, technicians, customers and internal stakeholders, you will be responsible for a broad range of customer service, administration and service coordination duties.

Key Responsibilities

• Managing incoming customer service enquiries via phone and email
• Providing customers with product information, service updates and support
• Creating, scheduling and coordinating service work orders
• Preparing job cards and assisting with technician scheduling
• Following up with customers regarding completed service work where required
• Preparing customer quotations in consultation with the Service Manager
• Interpreting parts requirements and identifying the correct parts for customer and workshop needs
• Assisting customers with parts enquiries and product support
• Processing spare parts orders and coordinating supply to customers and technicians
• Liaising with suppliers and internal teams to ensure parts availability for scheduled work
• Ordering, receipting and coordinating machinery, spare parts and workshop consumables
• Organising transport for machine deliveries and customer collections
• Ensuring all work orders are accurately maintained and updated
• Assisting with purchase orders, invoicing and completed job cards
• Monitoring service workload and assisting to manage workshop capacity and workflow
• Processing cash sales, payments and associated documentation
• Providing general administrative support to the Service team
• Assisting with workshop-related administrative activities including machine tagging, machine movements and consumable management
• Maintaining a strong focus on workplace health, safety and environmental requirements

About You

To be successful in this role, you will be organised, customer-focused and capable of managing multiple priorities within a busy service environment.

Ideally, you will bring:

• Experience in administration, service coordination, customer service or a similar support role
• Strong communication and interpersonal skills
• A professional and friendly phone manner
• Excellent organisational skills and attention to detail
• Strong computer skills, particularly within Microsoft Office applications
• Sound numeracy and literacy skills
• The ability to prioritise tasks and work effectively under pressure
• A proactive approach and willingness to support a team environment
• The ability to work independently while also contributing to team success
• Experience with parts interpretation or spare parts sales would be highly regarded
• A mechanical aptitude or technical understanding of equipment and machinery would be advantageous
• Experience in a workshop, automotive, agricultural, turf care, construction equipment or related service environment would be highly regarded
• Experience with ServiceMax or similar service management systems would be advantageous

What We Offer

• Genuine flexibility around working hours
• School-hours-friendly scheduling options
• Supportive and collaborative team environment
• Opportunity to work with a respected industry-leading brand
• Diverse role offering customer service, administration and parts coordination responsibilities

If you're looking for a varied and rewarding role where you can utilise your customer service, administration and parts interpretation skills while enjoying genuine work-life balance, we'd love to hear from you.

Only shortlisted candidates will be contacted.

Join an Industry Leader in Equipment & Turf Maintenance Solutions

Are you a qualified technician or experienced parts interpreter looking to get off the tools while still using your industry knowledge every day?

Do you thrive on helping customers, solving problems, and being the person who makes things happen?

If you're energetic, customer-focused, highly organised, and enjoy working in a fast-paced environment, we'd love to hear from you.

About the Role

As a Service Advisor, you will be the key link between our customers, technicians, and parts teams. You'll be responsible for ensuring every customer receives exceptional service while coordinating repairs, maintenance, parts requirements, and service schedules.

This is the perfect opportunity for someone with a technical background who wants to transition into a customer-facing role where their industry knowledge, communication skills, and ability to multitask will be highly valued.

What You'll Be Doing

Delivering an outstanding customer experience from initial enquiry through to job completion.

Managing service bookings, work orders, and customer communications.

Liaising with technicians, parts personnel, and customers to ensure repairs are completed efficiently and effectively.

Providing updates on job progress, timelines, and service recommendations.

Supporting warranty and service administration activities.

Managing multiple priorities and customer requests in a fast-paced environment.

Building strong customer relationships and becoming a trusted advisor.

What We're Looking For

Strong customer service focus with a genuine desire to help customers.

Excellent communication and relationship-building skills.

Highly organised with the ability to manage competing priorities.

Strong attention to detail and administrative capability.

Positive attitude, energy, and enthusiasm.

Ability to work effectively under pressure in a fast-paced environment.

Highly Desirable:

Previous experience as a:

Heavy Vehicle Technician

Parts Interpreter

Service Coordinator; and

Strong computer skills with the ability to work across multiple operating systems and software platforms

Experience within:

Heavy Vehicle

Agricultural Machinery

Construction Equipment

Turf Maintenance Equipment industries

Knowledge of, or experience with, turf maintenance machinery, irrigation equipment, or grounds care equipment.

Why Join Us?

Get off the tools without leaving the industry you know and enjoy.

Apply your technical knowledge in a customer-focused career path.

Work with a supportive team that values initiative, professionalism, and teamwork.

Enjoy opportunities for long-term career growth and development.

Be part of a company that values exceptional customer service and industry expertise.

Who are we?

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.