Regional Service Centre Manager – Lead & Elevate Equipment Care

The Toro Company; Western Australia; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

The Toro Company is seeking an experienced Service Manager to lead our regional Service Centre in Perth. The role focuses on delivering high-quality service operations, coaching technicians, and ensuring safety and compliance while driving efficiency and customer satisfaction.

You will report to the National Service Manager and oversee budgeting, service delivery, and stakeholder relationships across customers, dealers, and internal teams, with occasional interstate travel.

Qualifications

• Experience leading service, workshop, or maintenance teams.
• Strong technical knowledge of turf, agricultural, construction, or related equipment.
• Experience diagnosing mechanical, hydraulic, electrical, and engine-related issues.

Responsibilities

• Lead and manage daily Service Centre operations and staff performance.
• Oversee equipment servicing, repairs, diagnostics, maintenance scheduling, and technical support.
• Manage service budgets, profitability, revenue, and cost centre performance.
• Ensure accurate service documentation, invoicing, quotations, warranty claims, and inventory management.
• Develop, coach, and support service technicians, apprentices, and other service team members.
• Build strong relationships with customers, dealers, sales teams, and internal stakeholders.
• Drive service best practice, continuous improvement initiatives, and operational efficiency.
• Champion workplace health, safety, and compliance standards.

Skills

Leadership

Budget management

Customer service

Service supervision

Job description

The Toro Company is seeking an experienced Service Manager to lead our regional Service Centre in Perth. The role focuses on delivering high-quality service operations, coaching technicians, and ensuring safety and compliance while driving efficiency and customer satisfaction.

You will report to the National Service Manager and oversee budgeting, service delivery, and stakeholder relationships across customers, dealers, and internal teams, with occasional interstate travel.