Equipment & Turf Service Advisor

The Toro Company; Brisbane; Hybride; AUD 60 000 - 80 000; Plein temps

Résumé du poste

The Toro Company in Brisbane is seeking a Service Advisor to connect customers, technicians, and parts teams, ensuring exceptional service while coordinating repairs, maintenance, and service schedules.

This role suits someone with a technical background who wants a customer-facing path, using industry knowledge and strong communication to build lasting relationships and drive efficient outcomes.

Qualifications

• Strong customer service focus with a genuine desire to help customers.
• Excellent communication and relationship-building skills.
• Highly organised with the ability to manage competing priorities.
• Strong attention to detail and administrative capability.
• Positive attitude, energy, and enthusiasm.
• Ability to work effectively under pressure in a fast-paced environment.
• Desirable: experience as Service Technician, Diesel Mechanic, Agricultural Technician, Heavy Vehicle Technician, Construction Equipment Technician, Parts Interpreter, Service Coordinator.

Responsabilités

• Deliver an outstanding customer experience from initial enquiry through to job completion.
• Managing service bookings, work orders, and customer communications.
• Liaising with technicians, parts personnel, and customers to ensure repairs are completed efficiently and effectively.
• Providing updates on job progress, timelines, and service recommendations.
• Supporting warranty and service administration activities.
• Managing multiple priorities and customer requests in a fast-paced environment.
• Building strong customer relationships and becoming a trusted advisor.

Connaissances

Customer service

Communication

Organisation

Attention to detail

Multitasking

Problem solving

Relationship building

CRM software

Outils

CRM software

Description du poste

The Toro Company in Brisbane is seeking a Service Advisor to connect customers, technicians, and parts teams, ensuring exceptional service while coordinating repairs, maintenance, and service schedules.

This role suits someone with a technical background who wants a customer-facing path, using industry knowledge and strong communication to build lasting relationships and drive efficient outcomes.