Service advisor

The Toro Company; Townsville City; On-site; AUD 35,000 - 52,000; Part time

Benefits offered by this job

Flexible hours

School-hours scheduling

Supportive team environment

Industry-leading brand

Job summary

The Toro Company in Townsville seeks a Service Advisor for a permanent part-time role, 22.5 hours weekly, with flexible scheduling across up to five days. You will coordinate service activities, support technicians and handle parts enquiries while delivering outstanding customer service from inquiry to job completion.

Key responsibilities span enquiries, quotes, scheduling, parts interpretation, invoicing and admin support.

Qualifications

• Experience in administration, service coordination or customer service.
• Strong communication and interpersonal skills.
• Professional and friendly phone manner.
• Excellent organisational skills and attention to detail.
• Good numeracy and literacy skills.
• Able to prioritise tasks and work under pressure.
• Proactive, team-oriented and able to work independently.
• Experience with parts interpretation or spare parts sales is a plus.
• Mechanical aptitude or technical understanding is advantageous.
• Experience in workshop, automotive or related service environment is valued.
• Familiarity with ServiceMax or similar service management systems is advantageous.

Responsibilities

• Manage incoming service enquiries via phone and email.
• Provide product information, service updates and support.
• Create, schedule and coordinate service work orders.
• Prepare job cards and assist with technician scheduling.
• Prepare quotes in consultation with the Service Manager.
• Interpret parts requirements for customer and workshop needs.
• Assist with parts enquiries and product support.
• Process spare parts orders and coordinate supply to customers and technicians.
• Liaise with suppliers and internal teams for parts availability.
• Order, receipting and coordinate machinery, spare parts and consumables.
• Organise transport for machine deliveries and customer collections.
• Maintain and update work orders accurately.
• Assist with purchase orders, invoicing and completed job cards.
• Monitor service workload and support workshop capacity.
• Process cash sales and related documentation.
• Provide general admin support to the Service team.
• Assist with workshop administrative tasks including tagging and movements.
• Maintain focus on health, safety and environmental requirements.

Skills

Administration

Customer service

Parts interpretation

Service coordination

Communication skills

Microsoft Office

Team player

Tools

ServiceMax

MS Office

Job description

Are you an experienced administrator, customer service professional, parts interpreter, or technician looking for a flexible role in a supportive service environment? We are seeking a Service Advisor to join our Townsville Service team on a permanent part‑time basis. This role combines customer service, service coordination, parts support and administration, helping ensure our customers receive outstanding service from their initial enquiry through to job completion. The position is offered at 22.5 hours per week, equivalent to three full working days. We are flexible in how these hours are worked and can accommodate arrangements across up to five days per week to suit school hours or other personal commitments.

About the Role

As the first point of contact for our service customers, you will play a key role in coordinating service activities, supporting technicians, assisting with parts enquiries and helping keep our workshop operating efficiently. Working closely with the Service Manager, technicians, customers and internal stakeholders, you will be responsible for a broad range of customer service, administration and service coordination duties.

Key Responsibilities

• Managing incoming customer service enquiries via phone and email
• Providing customers with product information, service updates and support
• Creating, scheduling and coordinating service work orders
• Preparing job cards and assisting with technician scheduling
• Following up with customers regarding completed service work where requiredPreparing customer quotations in consultation with the Service Manager
• Interpreting parts requirements and identifying the correct parts for customer and workshop needs
• Assisting customers with parts enquiries and product support
• Processing spare parts orders and coordinating supply to customers and technicians
• Liaising with suppliers and internal teams to ensure parts availability for scheduled work
• Ordering, receipting and coordinating machinery, spare parts and workshop consumables
• Organising transport for machine deliveries and customer collections
• Ensuring all work orders are accurately maintained and updated
• Assisting with purchase orders, invoicing and completed job cards
• Monitoring service workload and assisting to manage workshop capacity and workflow
• Processing cash sales, payments and associated documentation
• Providing general administrative support to the Service team
• Assisting with workshop‑related administrative activities including machine tagging, machine movements and consumable management
• Maintaining a strong focus on workplace health, safety and environmental requirements

About You

To be successful in this role, you will be organised, customer‑focused and capable of managing multiple priorities within a busy service environment. Ideally, you will bring:

• Experience in administration, service coordination, customer service or a similar support role
• Strong communication and interpersonal skills
• A professional and friendly phone manner
• Excellent organisational skills and attention to detail
• Strong computer skills, particularly within Microsoft Office applications
• Sound numeracy and literacy skills
• The ability to prioritise tasks and work effectively under pressure
• A proactive approach and willingness to support a team environment
• The ability to work independently while also contributing to team success
• Experience with parts interpretation or spare parts sales would be highly regarded
• A mechanical aptitude or technical understanding of equipment and machinery would be advantageous
• Experience in a workshop, automotive, agricultural, turf care, construction equipment or related service environment would be highly regarded
• Experience with ServiceMax or similar service management systems would be advantageous

What We Offer

• Permanent part‑time position
• Genuine flexibility around working hours
• School‑hours‑friendly scheduling options
• Supportive and collaborative team environment
• Opportunity to work with a respected industry‑leading brand
• Diverse role offering customer service, administration and parts coordination responsibilities

If you're looking for a varied and rewarding role where you can utilise your customer service, administration and parts interpretation skills while enjoying genuine work‑life balance, we'd love to hear from you. Only shortlisted candidates will be contacted. With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.