Flexible Part-Time Service Coordinator & Advisor

The Toro Company; Townsville City; On-site; AUD 35,000 - 52,000; Part time

Benefits offered by this job

Flexible hours

School-hours scheduling

Supportive team environment

Industry-leading brand

Job summary

The Toro Company in Townsville seeks a Service Advisor for a permanent part-time role, 22.5 hours weekly, with flexible scheduling across up to five days. You will coordinate service activities, support technicians and handle parts enquiries while delivering outstanding customer service from inquiry to job completion.

Key responsibilities span enquiries, quotes, scheduling, parts interpretation, invoicing and admin support.

Qualifications

• Experience in administration, service coordination or customer service.
• Strong communication and interpersonal skills.
• Professional and friendly phone manner.
• Excellent organisational skills and attention to detail.
• Good numeracy and literacy skills.
• Able to prioritise tasks and work under pressure.
• Proactive, team-oriented and able to work independently.
• Experience with parts interpretation or spare parts sales is a plus.
• Mechanical aptitude or technical understanding is advantageous.
• Experience in workshop, automotive or related service environment is valued.
• Familiarity with ServiceMax or similar service management systems is advantageous.

Responsibilities

• Manage incoming service enquiries via phone and email.
• Provide product information, service updates and support.
• Create, schedule and coordinate service work orders.
• Prepare job cards and assist with technician scheduling.
• Prepare quotes in consultation with the Service Manager.
• Interpret parts requirements for customer and workshop needs.
• Assist with parts enquiries and product support.
• Process spare parts orders and coordinate supply to customers and technicians.
• Liaise with suppliers and internal teams for parts availability.
• Order, receipting and coordinate machinery, spare parts and consumables.
• Organise transport for machine deliveries and customer collections.
• Maintain and update work orders accurately.
• Assist with purchase orders, invoicing and completed job cards.
• Monitor service workload and support workshop capacity.
• Process cash sales and related documentation.
• Provide general admin support to the Service team.
• Assist with workshop administrative tasks including tagging and movements.
• Maintain focus on health, safety and environmental requirements.

Skills

Administration

Customer service

Parts interpretation

Service coordination

Communication skills

Microsoft Office

Team player

Tools

ServiceMax

MS Office

Job description

The Toro Company in Townsville seeks a Service Advisor for a permanent part-time role, 22.5 hours weekly, with flexible scheduling across up to five days. You will coordinate service activities, support technicians and handle parts enquiries while delivering outstanding customer service from inquiry to job completion.

Key responsibilities span enquiries, quotes, scheduling, parts interpretation, invoicing and admin support.