Service Manager

The Toro Company; Perth; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Toro Company is seeking an experienced Service Manager to lead its regional Service Centre in Australia, overseeing service operations, team performance, budgets and customer outcomes. This hands-on leadership role focuses on efficient repair, maintenance and support of specialised equipment while driving service excellence.

You will report to the National Service Manager, manage day-to-day service delivery, build strong customer relationships and ensure safety, quality and compliance across

Qualifications

• Proven experience leading service, workshop, or maintenance teams.
• Strong technical knowledge of turf, agricultural, construction, or related equipment.
• Experience diagnosing mechanical, hydraulic, electrical, and engine-related issues.

Responsibilities

• Lead and manage daily Service Centre operations and staff performance.
• Oversee equipment servicing, repairs, diagnostics, maintenance scheduling, and technical support.
• Manage service budgets, profitability, revenue, and cost centre performance.
• Ensure accurate service documentation, invoicing, quotations, warranty claims, and inventory management.
• Develop, coach, and support service technicians, apprentices, and other service team members.
• Build strong relationships with customers, dealers, sales teams, and internal stakeholders.
• Drive service best practice, continuous improvement initiatives, and operational efficiency.
• Champion workplace health, safety, and compliance standards.

Skills

Service management

Leadership

Budgeting

Customer relations

Team development

Safety compliance

Job description

Lead a high-performing service operation and drive exceptional customer outcomes. We are seeking an experienced Service Manager to lead our regional Service Centre, overseeing service operations, team performance, financial outcomes, and customer satisfaction. This is a hands-on leadership role responsible for ensuring the efficient repair, maintenance, and support of specialised equipment while driving service excellence and continuous improvement.

About the Role

Reporting to the National Service Manager, you will be responsible for the day-to-day management of the Service Centre, including service delivery, team leadership, budgeting, and customer support. You will play a key role in developing strong customer relationships, improving operational performance, and ensuring high standards of safety, quality, and compliance.

Key Responsibilities

• Lead and manage daily Service Centre operations and staff performance.
• Oversee equipment servicing, repairs, diagnostics, maintenance scheduling, and technical support.
• Manage service budgets, profitability, revenue, and cost centre performance.
• Ensure accurate service documentation, invoicing, quotations, warranty claims, and inventory management.
• Develop, coach, and support service technicians, apprentices, and other service team members.
• Build strong relationships with customers, dealers, sales teams, and internal stakeholders.
• Drive service best practice, continuous improvement initiatives, and operational efficiency.
• Champion workplace health, safety, and compliance standards.

About You

• Proven experience leading service, workshop, or maintenance teams.
• Strong technical knowledge of turf, agricultural, construction, or related equipment.
• Experience diagnosing mechanical, hydraulic, electrical, and engine-related issues.
• Demonstrated ability to manage budgets, service performance, and customer outcomes.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Excellent organisational and time management capabilities.
• A commitment to safety, team development, and continuous improvement.

Requirements

• Valid Australian Driver Licence.
• Valid passport.
• Willingness to undertake occasional interstate travel.

Who are we?

Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You’ll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

Only shortlisted candidates will be contacted.