Service Centre Manager - Equipment Repair & Support

The Toro Company; Western Australia; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Toro Company is seeking an experienced Service Manager to lead its regional Service Centre in Australia, overseeing service operations, team performance, budgets and customer outcomes. This hands-on leadership role focuses on efficient repair, maintenance and support of specialised equipment while driving service excellence.

You will report to the National Service Manager, manage day-to-day service delivery, build strong customer relationships and ensure safety, quality and compliance across

Qualifications

• Proven experience leading service, workshop, or maintenance teams.
• Strong technical knowledge of turf, agricultural, construction, or related equipment.
• Experience diagnosing mechanical, hydraulic, electrical, and engine-related issues.

Responsibilities

• Lead and manage daily Service Centre operations and staff performance.
• Oversee equipment servicing, repairs, diagnostics, maintenance scheduling, and technical support.
• Manage service budgets, profitability, revenue, and cost centre performance.
• Ensure accurate service documentation, invoicing, quotations, warranty claims, and inventory management.
• Develop, coach, and support service technicians, apprentices, and other service team members.
• Build strong relationships with customers, dealers, sales teams, and internal stakeholders.
• Drive service best practice, continuous improvement initiatives, and operational efficiency.
• Champion workplace health, safety, and compliance standards.

Skills

Service management

Leadership

Budgeting

Customer relations

Team development

Safety compliance

Job description

The Toro Company is seeking an experienced Service Manager to lead its regional Service Centre in Australia, overseeing service operations, team performance, budgets and customer outcomes. This hands-on leadership role focuses on efficient repair, maintenance and support of specialised equipment while driving service excellence.

You will report to the National Service Manager, manage day-to-day service delivery, build strong customer relationships and ensure safety, quality and compliance across