Enterprise Payments Implementation Consultant

United States Digital Space LLC; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

United States Digital Space LLC, Sydney, Australia, seeks an Implementation Consultant to manage full onboarding cycles for mid-market and enterprise clients. You design integration architectures, lead workshops, and collaborate across Sales, Technical Services, Product and Engineering to ensure a smooth go-live.

You’ll guide customers through the integration process, align stakeholders, and drive successful implementations while maintaining RAID logs, timelines and high customer satisfaction in

Qualifications

• 6+ years of experience in technology/IT consulting with a proven record of excellence in handling strategic customers on technology solutions.
• Ability to understand complex business requirements, with a talent for crafting tailored solutions.
• Ability to operate independently and thrive in a highly ambiguous and fast-paced environment, whilst often balancing competing priorities.
• Superior verbal and written communication skills.
• Strong critical thinking abilities.

Responsibilities

• Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs.
• Design architecture and change strategy: Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies.
• Stakeholder management: Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities.
• Deliver technical workshops—lead interactive workshops designed to educate users and share best practices.
• Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
• Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement.
• Independent problem-solving: Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and elevate when broader delivery is at risk.
• Cross-functional engagement: Partner with other Sales and Technical Services teams to improve the overall the company user journey. Engage with Product and Engineering teams to help drive product strategy for larger users.
• Delivery methodology adherence: Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology.
• Knowledge sharing: Act as a resource to colleagues and advise others on complex implementation matters.
• Process improvement: Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Skills

IT consulting

Stakeholder management

Project management

SQL

APIs

Job description

United States Digital Space LLC, Sydney, Australia, seeks an Implementation Consultant to manage full onboarding cycles for mid-market and enterprise clients. You design integration architectures, lead workshops, and collaborate across Sales, Technical Services, Product and Engineering to ensure a smooth go-live.

You’ll guide customers through the integration process, align stakeholders, and drive successful implementations while maintaining RAID logs, timelines and high customer satisfaction in