Implementation Consultant (AUNZ)

United States Digital Space LLC; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

United States Digital Space LLC, Sydney, Australia, seeks an Implementation Consultant to manage full onboarding cycles for mid-market and enterprise clients. You design integration architectures, lead workshops, and collaborate across Sales, Technical Services, Product and Engineering to ensure a smooth go-live.

You’ll guide customers through the integration process, align stakeholders, and drive successful implementations while maintaining RAID logs, timelines and high customer satisfaction in

Qualifications

• 6+ years of experience in technology/IT consulting with a proven record of excellence in handling strategic customers on technology solutions.
• Ability to understand complex business requirements, with a talent for crafting tailored solutions.
• Ability to operate independently and thrive in a highly ambiguous and fast-paced environment, whilst often balancing competing priorities.
• Superior verbal and written communication skills.
• Strong critical thinking abilities.

Responsibilities

• Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs.
• Design architecture and change strategy: Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies.
• Stakeholder management: Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities.
• Deliver technical workshops—lead interactive workshops designed to educate users and share best practices.
• Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
• Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement.
• Independent problem-solving: Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and elevate when broader delivery is at risk.
• Cross-functional engagement: Partner with other Sales and Technical Services teams to improve the overall the company user journey. Engage with Product and Engineering teams to help drive product strategy for larger users.
• Delivery methodology adherence: Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology.
• Knowledge sharing: Act as a resource to colleagues and advise others on complex implementation matters.
• Process improvement: Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Skills

IT consulting

Stakeholder management

Project management

SQL

APIs

Job description

Who we areAbout the company

the company is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

In this role, you’d be joining the Professional Services team. Our team’s mission is to empower every the company user to achieve maximum value from their investment quickly and confidently. Our team helps the company increase the GDP of the internet by supporting the success of our large, intricate the company implementations. This involves guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with the company.

As an Implementation Consultant at the company, you are the driving force behind these strategic implementations. Your role is key in leading them through the integration process, turning them into long-term transacting the company users. Our team’s core objective is to provide an efficient, seamless transition for our clients, assuring top-notch user satisfaction and relationship management.

What you’ll do

As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. Implementation consultants are payments, billing, and money movement experts who design your optimal the company integration. You will proactively develop and manage tailored integration architecture, change management and adoptions strategies that maximize business impact. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients.

Responsibilities

• Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs.
• Design architecture and change strategy: Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies.
• Stakeholder management: Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities.
• Deliver technical workshops—lead interactive workshops designed to educate users and share best practices.
• Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
• Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement.
• Independent problem-solving: Resolve most issues without close supervision, adapt plans when circumstances change, recommend fixes, and elevate when broader delivery is at risk.
• Cross-functional engagement: Partner with other Sales and Technical Services teams to improve the overall the company user journey. Engage with Product and Engineering teams to help drive product strategy for larger users.
• Delivery methodology adherence: Maintain implementation plans, RAID logs, stakeholder maps, architecture inputs, retrospectives, and go-live monitoring using the ProServ methodology.
• Knowledge sharing: Act as a resource to colleagues and advise others on complex implementation matters.
• Process improvement: Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in technology/IT consulting with a proven record of excellence in handling strategic customers on technology solutions.
• Ability to understand complex business requirements, with a talent for crafting tailored solutions.
• Ability to operate independently and thrive in a highly ambiguous and fast-paced environment, whilst often balancing competing priorities.
• Quick learner with the ability to explain technical concepts to customers.
• Superior verbal and written communication skills.
• Strong critical thinking abilities.

Preferred qualifications

• Prior experience at a growth stage Internet/software company
• Proven project management skills
• Experience in the payments industry
• Knowledge of APIs
• Knowledge of SQL

Position Details

Job Type: Full Time

Location: 383 Kent Street, Sydney, NSW, 2000, Australia

Open Date: 17th September 2026