Enterprise Enablement Lead: AI-Driven Workflows

Decisive Point; Sydney; Hybrid; AUD 143,000 - 162,000; Full time

Benefits offered by this job

Mental health, wellness & fitness bene

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options to cater to

Job summary

Decisive Point in Sydney is seeking a Customer Enablement Manager to help enterprise clients design, launch, and adopt AI-enabled workflows. You’ll own a portfolio of customers, lead discovery, workflow consultations, and scalable education to accelerate adoption and deliver measurable business outcomes.

The role is office-centric with a hybrid schedule; in-office days are Tue–Thu, with options to work from home on Mon and Fri.

Qualifications

• 4+ years in customer enablement, implementation, customer success, or related client-facing roles, ideally SaaS.
• Experience leading engagements that combine discovery, solution design, facilitation, implementation, and enablement to drive adoption.
• Hands-on experience translating business requirements into workflow designs and testing/launch.
• Strong project and portfolio management with ability to balance ongoing accounts and time-bound projects.
• Excellent facilitation and communication skills with stakeholders at all levels.

Responsibilities

• Drive discovery, workflow consultation, and scalable education to accelerate adoption.
• Own a portfolio of customer enablement engagements from discovery through delivery and follow-up.
• Lead project-based implementations including workflow configuration, testing, and launch.
• Translate AI capabilities into practical, benefiting workflows for customers and business outcomes.

Job description

Decisive Point in Sydney is seeking a Customer Enablement Manager to help enterprise clients design, launch, and adopt AI-enabled workflows. You’ll own a portfolio of customers, lead discovery, workflow consultations, and scalable education to accelerate adoption and deliver measurable business outcomes.

The role is office-centric with a hybrid schedule; in-office days are Tue–Thu, with options to work from home on Mon and Fri.