Enterprise Enablement & AI Adoption Lead

Asana; Sydney; Hybrid; AUD 143,000 - 162,000; Full time

Benefits offered by this job

Mental health & wellness

Career coaching

Family building benefits

Long-term savings/retirement plans

In-office culinary options

Job summary

Asana seeks a Customer Enablement Manager in Sydney to guide enterprise customers through discovery, workflow design, and AI-enabled adoption. You will own a portfolio of engagements, coordinating with CSMs and account teams to align enablement with customer goals and measurable outcomes.

You’ll lead structured implementations, translating business requirements into workflow configurations and testing, then launching scalable enablement programs for end users and leaders alike.

Qualifications

• Curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Responsibilities

• Own a portfolio of customer enablement engagements, managing discovery, planning, delivery and follow-through across a range of customers.
• Lead project-based implementations from discovery to launch, including workflow configuration, testing and handoff.
• Drive workflow and AI adoption by translating Asana capabilities into practical use cases for customers.
• Deliver strategic enablement through workshops, training programs, and scalable learning experiences.
• Collaborate with customer success and account teams to tie enablement activities to customer objectives and adoption outcomes.

Skills

Portfolio management

Discovery

Workflow design

AI adoption

Stakeholder management

Job description

Asana seeks a Customer Enablement Manager in Sydney to guide enterprise customers through discovery, workflow design, and AI-enabled adoption. You will own a portfolio of engagements, coordinating with CSMs and account teams to align enablement with customer goals and measurable outcomes.

You’ll lead structured implementations, translating business requirements into workflow configurations and testing, then launching scalable enablement programs for end users and leaders alike.