Enterprise Cybersecurity Technical Account Manager (AU & JP)

Thales Group

Australia

Hybrid

AUD 120,000 - 180,000

Full time

12 days ago

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Benefits offered by this job

Competitive remuneration

Bonus

Free Medical Insurance

Superannuation

ThalesFlex – Hybrid work environment

Fitness Passport Discount

Employee discounts

Parental leave

Wellbeing & Support partner

Work180 endorsement

Job summary

Thales Group is seeking a Technical Account Manager to support customers across Australia and Japan. You will act as the primary technical contact for a portfolio of enterprise clients, helping them maximise value from cybersecurity investments with guidance, product expertise, and proactive engagement.

The role requires passion for cybersecurity, ability to solve complex technical challenges, and strong communication in English and Japanese.

Qualifications

Experience as Technical Account Manager, Solutions Engineer, Professional Services, Pre-Sales, Post-Sales, or Tier 2/3 Technical Support.

Responsibilities

Act as trusted technical adviser and primary contact for strategic enterprise customers, building long-term relationships.
Lead onboarding, implementation, migration, and optimisation across cloud and on-prem cybersecurity solutions.
Deliver technical workshops, health checks, service reviews, and executive briefings to drive adoption and success.
Provide security consulting and architectural guidance to strengthen customers' security posture and operational maturity.
Manage critical technical escalations and coordinate resolution with support, engineering, product, and leadership teams.