Cybersecurity Service Delivery Manager — Hybrid

Thales Group; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive remuneration structure

Hybrid and flexible working Options

Paid parental leave and family support

Birthday off

Novated lease options

Wellbeing & support partner

Professional development opportunities

Job summary

Thales Group is seeking a Client Service Delivery Manager in Sydney to ensure operational excellence for cybersecurity managed services across enterprise clients. The role is a permanent, full-time hybrid position based in Barangaroo, Sydney, owning day-to-day client relationships and acting as the primary escalation point for incidents and contractual deliverables.

You will coordinate with SOC, security engineers, and analysts to deliver against multi-year contracts, ensuring SLA compliance,

Qualifications

• Demonstrated experience in IT/Service Delivery/Cyber roles leading complex client engagements.
• Cyber Mindset, exposure to security operations, threat intelligence, or incident response.
• Confident in handling difficult conversations, making decisive calls under pressure, and articulating risks/impacts to stakeholders.
• Understand contractual financials and identify growth opportunities.

Responsibilities

• Oversee end-to-end service delivery, ensuring contractual obligations are met on time and within budget
• Lead high-pressure security incidents, coordinating responses with internal teams (SOC, engineers, threat intelligence) and communicating clearly with clients
• Build strong, proactive relationships, identify upsell opportunities, and gather feedback to enhance service quality
• Reporting & Governance tracking to ensure transparency and continuous improvement
• Work closely with Sales, Pre-Sales, Security Engineers, and Analysts to align service delivery with business outcomes

Skills

IT/Service Delivery/Cyber experience

Cyber mindset

Security operations exposure

Incident response experience

Stakeholder communication

Job description

Thales Group is seeking a Client Service Delivery Manager in Sydney to ensure operational excellence for cybersecurity managed services across enterprise clients. The role is a permanent, full-time hybrid position based in Barangaroo, Sydney, owning day-to-day client relationships and acting as the primary escalation point for incidents and contractual deliverables.

You will coordinate with SOC, security engineers, and analysts to deliver against multi-year contracts, ensuring SLA compliance,