Technical Account Manager, Cybersecurity Solutions (Australia)

Fortinet; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Fortinet seeks a Technical Account Manager in Australia (Sydney or Melbourne) to be the primary contact for dedicated accounts, deliver technical solutions, and coordinate incident resolution across R&D and support teams.

You will reproduce customer environments, maintain documentation, and conduct periodic site visits while leveraging your networking, security, and cloud knowledge to ensure client success and satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
• 6–10 years’ experience in a technical support role in a networking/security company.
• Strong understanding of data networking protocols (TCP/IP, routing and switching).
• Hands-on experience with security products and technologies (firewalls, VPN, endpoint protection).
• Good understanding of Windows, Linux or Unix environments.

Responsibilities

• Be the primary point of contact for the dedicated account and provide technical solutions to address customer issues.
• Centrally manage and prioritize customer issues to assure timely resolution.
• Reproduce customer environments on lab equipment and coordinate with R&D to resolve product issues.
• Track, document, and resolve incident reports and support requests.
• Create technical documentation and bulletins to improve knowledge bases.
• Update and provide guidance on new releases and features to dedicated accounts.
• Conduct periodic site visits for managed accounts.

Skills

Networking fundamentals

Troubleshooting

Communication

Windows/Linux/Unix

Security products

CCNA/CCNP/CCIE/CISSP (desirable)

SQL databases

Education

Bachelor’s degree in Computer Science/Software Engineering or related field

Tools

Firewalls

End point protection

IPSec VPN

RADIUS

LDAP

Windows

Linux

SQL databases

Job description

Fortinet seeks a Technical Account Manager in Australia (Sydney or Melbourne) to be the primary contact for dedicated accounts, deliver technical solutions, and coordinate incident resolution across R&D and support teams.

You will reproduce customer environments, maintain documentation, and conduct periodic site visits while leveraging your networking, security, and cloud knowledge to ensure client success and satisfaction.