Senior Enterprise Cyber Service Delivery Manager

Tesserent; Sydney; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration structure

Hybrid and flexible working options

Paid parental leave and family support

Birthday day off

Novated Lease options

Ongoing development opportunities

Sonder Wellbeing & Support Partner

Job summary

Thales Cybersecurity in Australia is seeking a Client Service Delivery Manager to ensure operational excellence in delivering cybersecurity managed services. The role is permanent, full-time, hybrid, based in Barangaroo, Sydney, with client-facing responsibilities and day-to-day escalation management.

You will own multi-year contracts, drive SLA compliance, and ensure contractual financial accountability while working with diverse internal teams to deliver secure outcomes for enterprise clients.

Qualifications

• Experience leading complex client engagements in managed services or SOC environments.
• Cyber mindset with exposure to security operations, threat intelligence, or incident response.
• Ability to communicate risks and impacts clearly to stakeholders.

Responsibilities

• Oversee end-to-end service delivery, ensuring contractual obligations are met on time and within budget.
• Lead high-pressure security incidents, coordinating responses with internal teams and communicating with clients.
• Build proactive relationships, identify upsell opportunities, and gather feedback to improve service quality.
• Reporting and governance tracking to ensure transparency and continuous improvement.
• Collaborate with Sales, Pre-Sales, Security Engineers and Analysts to align service delivery with business outcomes.

Skills

Service delivery leadership

Incident response coordination

Client relationships

Governance & reporting

Sales alignment

Job description

Thales Cybersecurity in Australia is seeking a Client Service Delivery Manager to ensure operational excellence in delivering cybersecurity managed services. The role is permanent, full-time, hybrid, based in Barangaroo, Sydney, with client-facing responsibilities and day-to-day escalation management.

You will own multi-year contracts, drive SLA compliance, and ensure contractual financial accountability while working with diverse internal teams to deliver secure outcomes for enterprise clients.