Technical Account Manager - AU & Japan

Thales; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Bonus

Free Medical Insurance

Superannuation

ThalesFlex – Hybrid work environment

Fitness Passport Discount

Employee discounts

Parental leave

Wellbeing & Support partner

Work180 endorsement

Job summary

Thales Group is seeking a Technical Account Manager to support customers across Australia and Japan. You will act as the primary technical contact for a portfolio of enterprise clients, helping them maximise value from cybersecurity investments with guidance, product expertise, and proactive engagement.

The role requires passion for cybersecurity, ability to solve complex technical challenges, and strong communication in English and Japanese.

Qualifications

• Experience as Technical Account Manager, Solutions Engineer, Professional Services, Pre-Sales, Post-Sales, or Tier 2/3 Technical Support.

Responsibilities

• Act as trusted technical adviser and primary contact for strategic enterprise customers, building long-term relationships.
• Lead onboarding, implementation, migration, and optimisation across cloud and on-prem cybersecurity solutions.
• Deliver technical workshops, health checks, service reviews, and executive briefings to drive adoption and success.
• Provide security consulting and architectural guidance to strengthen customers' security posture and operational maturity.
• Manage critical technical escalations and coordinate resolution with support, engineering, product, and leadership teams.

Skills

English & Japanese

Enterprise customer experience

Cloud & cybersecurity

Technical consulting

Stakeholder management

Job description

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – driving this technology are our people.

It takes talented people to build and power the systems and solutions that communities depend on every day. So, we stay curious and make space for diverse points of view.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our Benefits

• Competitive remuneration + Super + Bonus + Free Medical Insurance
• Annualised Performance Review Process
• ThalesFlex – Hybrid work environment
• Fitness Passport Discount – Access to a network of Gyms across AUS from $15 P/W
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Novated Lease options
• Personal & professional training development opportunities
• Sonder – Wellbeing & Support Partner
• We are proud to be endorsed as a Work180 Employer and recognised as a Family Friendly Employer

Our Team

Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy. Thales is a global leader in cybersecurity - no.1 in data security - with 6,000+ experts and developers. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as vital sectors such as aerospace, critical infrastructure, defence and space.

Your Role

We’re looking for a Technical Account Manager to support customers across Australia and Japan. Acting as the primary technical point of contact for a portfolio of enterprise customers, you’ll help organisations maximum value from their cybersecurity investments through technical guidance, product expertise, and proactive customer engagement.

The ideal candidate is passionate about cybersecurity, enjoys solving complex technical challenges, and can communicate effectively in English and Japanese.

In this role you will:

• Act as the trusted technical advisor and primary point of contact for strategic enterprise customers, building strong long-term relationships with key stakeholders
• Lead customer onboarding, implementation, migration, and optimisation activities across cloud and on-premises cybersecurity solutions
• Deliver technical workshops, health checks, service reviews, and executive briefings that drive customer adoption and success
• Provide security consulting and architectural guidance to help customers strengthen their security posture and operational maturity.
• Manage critical technical escalations and coordinate resolution efforts across support, engineering, product, and leadership teams

Your Experience

From day one we expect you to have the following experience, skills and behaviours:

• Demonstrated experience in a Technical Account Manager, Solutions Engineer, Professional Services, Pre-Sales, Post-Sales, or Tier 2/3 Technical Support role
• Fluent English and Japanese language skills, with the ability to confidently facilitate customer meetings
• Experience supporting enterprise customers within cloud, cybersecurity, networking, application security, or infrastructure environment
• Demonstrated success managing complex customer environments, technical deployments, migrations, and onboarding programs
• The ability to provide technical consulting and architectural guidance that helps customers improve their security posture and operational effectiveness
• Exceptional communication and stakeholder management skills, with the ability to build trust across customers, partners, and internal teams.
• Strong analytical, troubleshooting, and problem-solving capabilities, combined with a customer-first mindset and a passion for delivering successful outcomes
• A self-motivated and collaborative approach, with excellent organisational and project management skills and the ability to manage competing priorities in a fast-paced environments

Australian Defence Roles & Security

A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance. Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role. The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right –no matter your background or personal circumstances –please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.