Enterprise CSM APAC — Growth & Retention Leader

Sigma; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Generous health benefits

Flexible time off policy. Take the…

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Job summary

Sigma Computing, a cloud-based analytics platform, seeks a seasoned Customer Success Manager in Australia to drive value for strategic customers and maximize net dollar retention. Lead high-value accounts, translate analytics needs into successful deployments, and partner with product teams to advocate for customers.

In this role, you’ll design success plans, deliver training, and collaborate across sales, engineering, and support to reduce churn and expand footprint.

Qualifications

• 7+ years in a customer success, account management or consultative role in SaaS/BI.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a data-driven problem solving approach
• Excellent communication and interpersonal skills, with ability to build trust and drive engagement
• Demonstrated ability to grow customer accounts and focus on net dollar retention
• Experience with cloud analytics platforms and BI tools (Snowflake/Databricks/Redshift/BigQuery)
• ETL experience and production BI implementations
• Startup experience

Responsibilities

• Strategic account management with high-value customers.
• Guide customers in optimizing Sigma Computing platform usage.
• Develop and execute strategies to maximize NDR and reduce churn.
• Advocate for product improvements to increase satisfaction and retention.
• Collaborate on success plans aligning platform capabilities with customer goals.
• Design and deliver training sessions, webinars, and workshops.

Skills

Strategic account management

Analytics & BI knowledge

SQL

Data visualization

Stakeholder management

Customer success

Upselling & cross-selling

Churn reduction

Communication

Relationship building

Education

Bachelor’s or Master’s degree in Business/Analytics/CS

Tools

SQL

Snowflake

Databricks

Redshift

BigQuery

ETL tools

Job description

Sigma Computing, a cloud-based analytics platform, seeks a seasoned Customer Success Manager in Australia to drive value for strategic customers and maximize net dollar retention. Lead high-value accounts, translate analytics needs into successful deployments, and partner with product teams to advocate for customers.

In this role, you’ll design success plans, deliver training, and collaborate across sales, engineering, and support to reduce churn and expand footprint.