SaaS Customer Success Manager: Drive Retention & Growth

Remarkable People; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon is seeking a driven Customer Success Manager to grow a portfolio of clients on our Recruitment SaaS platform in Sydney, Australia. You’ll lead onboarding, drive customer satisfaction, and collaborate with sales, product, and marketing to align on client needs and feature requests.

The role emphasizes data-driven decision making and a people-first approach. You will build long-term relationships, monitor health metrics, and deliver value through tailored success strategies and proactive

Qualifications

• 3-5 years in Customer Success, Account Management, or similar client-facing role in SaaS.
• Proven leadership, management, and communication skills with the ability to influence stakeholders.
• Strong understanding of recruitment processes or familiarity with Recruitment SaaS platforms is a plus.
• Technical aptitude to learn new software and explain complex concepts to non-technical users.
• Data-driven mindset with proficiency in analyzing customer success metrics and deriving insights.
• Excellent organizational and problem-solving skills with ability to prioritise competing priorities.
• Empathy-focused approach and genuine investment in customers’ success.

Responsibilities

• Serve as the primary contact for a portfolio of customers, ensuring smooth onboarding to the Recruitment SaaS platform.
• Monitor account usage and proactively reach out to clients with training and optimization recommendations.
• Organize and lead regular check-in calls and quarterly business reviews (QBRs).
• Collaborate with sales, product, and marketing to align on customer needs and feature development.
• Advocate for customers by identifying upsell and cross-sell opportunities.
• Generate and present reports on customer health and success metrics.
• Ensure timely resolution of issues by coordinating with the support team and escalating when needed.

Skills

Leadership

Communication

Stakeholder management

SaaS knowledge

Job description

Amazon is seeking a driven Customer Success Manager to grow a portfolio of clients on our Recruitment SaaS platform in Sydney, Australia. You’ll lead onboarding, drive customer satisfaction, and collaborate with sales, product, and marketing to align on client needs and feature requests.

The role emphasizes data-driven decision making and a people-first approach. You will build long-term relationships, monitor health metrics, and deliver value through tailored success strategies and proactive