Enterprise Customer Success Manager - APAC

Sigma Computing; Sydney; On-site; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Equity

Flexible time off

Paid bonding time for new parents

Traditional and Roth 401k

Commuter benefits

Lunch program

Dog friendly office

Job summary

Sigma Computing, a cloud-based analytics platform, seeks an Enterprise Customer Success Manager for APAC based in Sydney. You will manage strategic accounts, leverage analytics to maximize value, and drive NDR growth while advocating for product enhancements and driving adoption across customers.

You will develop success plans, deliver customer training, and partner with product teams to align Sigma’s capabilities with client goals.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, CS or related field.
• 7+ years in customer success, account management, or consultative SaaS roles.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills to solve problems using data.
• Excellent communication and relationship-building skills.
• Proven ability to grow and protect customer accounts and NDR.
• Experience with SQL, data visualization, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience and production BI implementation.
• Startup experience.

Responsibilities

• Strategic account management with high-value customers.
• Leverage analytics to guide customers in optimizing Sigma platform use.
• Develop strategies to maximize Net Dollar Retention (NDR).
• Advocate for product features and integrations to improve retention.
• Collaborate to develop and execute success plans.
• Design and deliver training, webinars, and workshops to boost adoption.

Skills

Strategic account management

Analytics expertise

NDR growth focus

Customer advocacy

Success planning

Educational initiatives

SQL

Data visualization

ETL

Startup experience

Education

Bachelor’s or Master’s in Business/Analytics/CS

Tools

SQL

Snowflake

Databricks

Redshift

BigQuery

Job description

Enterprise Customer Success Manager - APAC

Sydney, Australia

About Sigma Computing

Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience:

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.

About us:

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.

Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over‑year growth and 1.1 million new active users added in the latest fiscal year.

Benefits For Our Full-Time Employees:

• Equity
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.

Our Privacy Practices

When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).

Sigma’s use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

As set forth in Sigma Computing’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.