Strategic Enterprise CSM – ANZ | Growth & Renewal

Wolters Kluwer; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible working

Learning & development

Wellness programs

Parental leave

Global organization

Job summary

Wolters Kluwer is seeking an experienced Customer Success Manager (Strategic Accounts) to lead a portfolio of enterprise customers across Australia and New Zealand. You will serve as the primary relationship owner, partnering with senior sponsors to drive customer value, adoption, retention and long-term business outcomes.

You will balance strategic leadership with a strong commercial mindset, driving GRR/NRR, renewal planning and revenue growth while expanding partnerships and delivering

Qualifications

• 5+ years in Customer Success, Strategic/Enterprise Account Management or related roles.
• Proven success managing large enterprise or strategic accounts.
• Experience building relationships with senior stakeholders, incl. Director, VP and C-level.
• Strong customer success background with proven retention and adoption outcomes.
• Commercial mindset with renewals, growth, upsell and cross-sell experience.
• Experience in SaaS, information services, GRC or regulatory tech industries.
• Strong consultative selling, stakeholder management and strategic planning.

Responsibilities

• Own and manage a portfolio of strategic enterprise customers across ANZ.
• Build trusted relationships with executive sponsors and decision-makers.
• Develop and execute customer success plans aligned to objectives and outcomes.
• Lead Executive Business Reviews and strategic account reviews to demonstrate value.
• Drive product adoption, utilization and value realization across accounts.
• Monitor health, identify risks and mitigate to protect retention.
• Partner with Sales and Account Executives on expansion and renewal planning.
• Coordinate with Sales, Product, Professional Services, Support and Marketing.
• Maintain accurate account plans, engagement records and renewal forecasts.

Skills

Stakeholder mgmt

Executive engagement

Strategic account mgmt

SaaS industry experience

Consultative selling

Cross-functional collaboration

Communication & presentation

Job description

Wolters Kluwer is seeking an experienced Customer Success Manager (Strategic Accounts) to lead a portfolio of enterprise customers across Australia and New Zealand. You will serve as the primary relationship owner, partnering with senior sponsors to drive customer value, adoption, retention and long-term business outcomes.

You will balance strategic leadership with a strong commercial mindset, driving GRR/NRR, renewal planning and revenue growth while expanding partnerships and delivering