APAC Enterprise CSM - Analytics & NDR Growth

Sigma Computing; Sydney; On-site; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Equity

Flexible time off

Paid bonding time for new parents

Traditional and Roth 401k

Commuter benefits

Lunch program

Dog friendly office

Job summary

Sigma Computing, a cloud-based analytics platform, seeks an Enterprise Customer Success Manager for APAC based in Sydney. You will manage strategic accounts, leverage analytics to maximize value, and drive NDR growth while advocating for product enhancements and driving adoption across customers.

You will develop success plans, deliver customer training, and partner with product teams to align Sigma’s capabilities with client goals.

Qualifications

• Bachelor’s or Master’s degree in Business, Analytics, CS or related field.
• 7+ years in customer success, account management, or consultative SaaS roles.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills to solve problems using data.
• Excellent communication and relationship-building skills.
• Proven ability to grow and protect customer accounts and NDR.
• Experience with SQL, data visualization, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery).
• ETL experience and production BI implementation.
• Startup experience.

Responsibilities

• Strategic account management with high-value customers.
• Leverage analytics to guide customers in optimizing Sigma platform use.
• Develop strategies to maximize Net Dollar Retention (NDR).
• Advocate for product features and integrations to improve retention.
• Collaborate to develop and execute success plans.
• Design and deliver training, webinars, and workshops to boost adoption.

Skills

Strategic account management

Analytics expertise

NDR growth focus

Customer advocacy

Success planning

Educational initiatives

SQL

Data visualization

ETL

Startup experience

Education

Bachelor’s or Master’s in Business/Analytics/CS

Tools

SQL

Snowflake

Databricks

Redshift

BigQuery

Job description

Sigma Computing, a cloud-based analytics platform, seeks an Enterprise Customer Success Manager for APAC based in Sydney. You will manage strategic accounts, leverage analytics to maximize value, and drive NDR growth while advocating for product enhancements and driving adoption across customers.

You will develop success plans, deliver customer training, and partner with product teams to align Sigma’s capabilities with client goals.