Enterprise Accounts Director, Australia

Square; Melbourne; On-site; AUD 180,000 - 260,000; Full time

Job summary

Square in Australia is seeking a player-coach Head of Enterprise Account Management to grow and retain a high-value portfolio. You’ll set the commercial direction, lead and develop the account managers, and stay directly involved in strategic opportunities with executive stakeholders.

You’ll work with global teams across Product, Engineering, Sales, Support, Risk, Finance, and Legal to shape deals and forecast growth, balancing retention, pricing, and account economics as Square expands its

Qualifications

• 12+ years of professional experience.
• 3+ years people leadership experience in a commercial role.
• Track record of consistently exceeding commercial objectives.
• Experience with enterprise sales processes, including qualification, stakeholder mapping, procurement, negotiation, and forecasting.
• Strong stakeholder management and cross-functional alignment.
• Credibility with executive decision-makers and ability to align multiple stakeholders.
• Hands-on leadership with coaching and direct contribution to complex deals.

Responsibilities

• Own enterprise portfolio performance: set strategy for retention, growth, and adoption.
• Lead and develop your account managers with clear priorities and coaching.
• Stay involved in strategic deals, shaping strategy and negotiations with executives.
• Lead strategic customer relationships with executive stakeholders.
• Oversee enterprise commercial execution and forecast accuracy.
• Apply sound commercial judgement balancing growth, retention, pricing, and account economics.
• Coordinate with global teams across Product, Engineering, Sales, Support, Risk, Finance, and Legal.
• Shape enterprise priorities in Australia based on customer needs and market dynamics.

Skills

Leadership

People leadership

Deal strategy

Negotiation

Stakeholder management

Forecasting

Job description

Square in Australia is seeking a player-coach Head of Enterprise Account Management to grow and retain a high-value portfolio. You’ll set the commercial direction, lead and develop the account managers, and stay directly involved in strategic opportunities with executive stakeholders.

You’ll work with global teams across Product, Engineering, Sales, Support, Risk, Finance, and Legal to shape deals and forecast growth, balancing retention, pricing, and account economics as Square expands its