End User IT Support Specialist

Leidos LLC

City of Melbourne

On-site

AUD 70,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement benefits

Job summary

Leidos Australia is seeking an IT Support professional to join the End User Services team. You will deliver hands-on technical support for desktop, laptop, printers, telephony, and network services, ensuring secure and productive operations across the organisation.

You'll collaborate with Service Desk and IT teams to resolve incidents, assist with OS upgrades and new hardware, and document knowledge to improve service delivery in a fast-paced, mission-driven environment.

Qualifications

Experience supporting Windows-based enterprise environments including desktop, network, and domain issues.
Ability to diagnose and resolve hardware, software, and connectivity issues across end-user technologies.
Experience deploying, configuring, and supporting client devices in a corporate environment.

Responsibilities

Provide hands-on support for desktop, laptop, printer, telephony, video conferencing and network services.
Collaborate with Service Desk and Infrastructure to deliver end-to-end IT services.
Troubleshoot and resolve incidents within the SOE and contribute to process improvements.
Assist with OS upgrades, new hardware deployments, and documentation of solutions.