End User Services Representative

Leidos LLC; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave

Retirement benefits

Job summary

Leidos Australia is seeking an IT Support professional to join the End User Services team. You will deliver hands-on technical support for desktop, laptop, printers, telephony, and network services, ensuring secure and productive operations across the organisation.

You'll collaborate with Service Desk and IT teams to resolve incidents, assist with OS upgrades and new hardware, and document knowledge to improve service delivery in a fast-paced, mission-driven environment.

Qualifications

• Experience supporting Windows-based enterprise environments including desktop, network, and domain issues.
• Ability to diagnose and resolve hardware, software, and connectivity issues across end-user technologies.
• Experience deploying, configuring, and supporting client devices in a corporate environment.

Responsibilities

• Provide hands-on support for desktop, laptop, printer, telephony, video conferencing and network services.
• Collaborate with Service Desk and Infrastructure to deliver end-to-end IT services.
• Troubleshoot and resolve incidents within the SOE and contribute to process improvements.
• Assist with OS upgrades, new hardware deployments, and documentation of solutions.

Skills

Windows enterprise support

Hardware & software diagnostics

Network & domain troubleshooting

Client device deployment

Tools

SCCM

Microsoft 365

ITIL

Job description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work.

This includes:

• Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
• Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
• Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
• Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
• Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
• And Much More – These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment.

The Opportunity

As part of the End User Services team, you will support a diverse and dynamic IT environment, working closely with colleagues across the business to deliver exceptional user experiences and maintain operational readiness. Provide hands‑on technical support across desktop, laptop, printer, telephony, video conferencing, and network services, helping our workforce remain productive and connected. Collaborate with Service Desk, Infrastructure, and broader IT teams to deliver seamless end‑to‑end support and timely resolution of technical issues. Troubleshoot and resolve incidents within the Standard Operating Environment (SOE), contributing to continuous improvement of support processes and customer outcomes. Assist with testing and deployment activities, including operating system upgrades, new hardware, peripherals, and workstation models, while documenting solutions and sharing knowledge across the team.

About You

You are a customer‑focused IT professional who enjoys solving technical problems and working in a collaborative environment. You bring a practical approach to support, a commitment to service excellence, and the ability to communicate technical information clearly to a diverse range of users.

Essential Skills & Experience

• Experience supporting Windows‑based enterprise environments, including troubleshooting desktop, network, and domain‑related issues.
• Capability in diagnosing and resolving hardware, software, and connectivity issues across a range of end‑user technologies.
• Experience with client device deployment, configuration, and support in a corporate environment.
• Ability to work effectively with internal stakeholders and technical teams to deliver high‑quality IT services.
• Well‑developed communication and documentation skills, with the ability to capture solutions and share knowledge with others.
• Must be an Australian Citizen and able to obtain and maintain a NV1 Security Clearance.

Advantageous Skills & Experience

• Experience with Microsoft Endpoint Configuration Manager (SCCM) or similar endpoint management technologies.
• Knowledge of IT service management practices, with ITIL certification or equivalent experience highly regarded.
• Exposure to engineering, defence, or other highly regulated environments.
• Experience supporting Microsoft 365 technologies, including familiarity with Microsoft Copilot and other AI‑enabled workplace tools.
• Microsoft certifications or other relevant industry qualifications.

Pay and Benefits

Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.