Mission-Critical Service Desk Analyst

Leidos LLC; North Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Wellbeing programs

Extensive training

Impactful work

Job summary

Leidos Australia is seeking a Service Desk Analyst to provide Level 1/2 ICT support within a mission-critical network monitoring environment. You will be the first contact for users, ensure timely incident resolution and escalate technical issues as needed.

Join a team delivering secure, resilient technology services for Defence and government with 24x7 operations, ITIL-aligned processes, and opportunities for professional growth in a dynamic Australian context.

Qualifications

• Demonstrated troubleshooting and diagnostic skills across ICT environments.
• Strong written and verbal communication skills with stakeholders and customers.
• Proven ability to manage competing priorities in a fast-paced operational environment.
• Customer-focused mindset with commitment to positive service outcomes.

Responsibilities

• Manage incidents and service requests within agreed service levels.
• Monitor ICT infrastructure, network services and dashboards for issues.
• Coordinate escalations and support service restoration activities.
• Deliver productive customer support and onboarding assistance.
• Contribute to process improvements and knowledge management.

Skills

Troubleshooting skills

ICT environments

Communication

Stakeholder comms

Customer focus

Job description

Leidos Australia is seeking a Service Desk Analyst to provide Level 1/2 ICT support within a mission-critical network monitoring environment. You will be the first contact for users, ensure timely incident resolution and escalate technical issues as needed.

Join a team delivering secure, resilient technology services for Defence and government with 24x7 operations, ITIL-aligned processes, and opportunities for professional growth in a dynamic Australian context.