End User Services Representative

Leidos; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Life Days

Headspace access

MeQuilibrium access

On-demand courses

Career development

Job summary

Leidos Australia is seeking an experienced End User Services professional to support our IT environment in Canberra. You will provide hands-on technical support for desktops, laptops, printers, and network services, ensuring productivity and security across the organisation.

Collaborating with Service Desk and Infrastructure teams, you will troubleshoot incidents, deploy OS upgrades, and document solutions to share knowledge across the team.

Qualifications

• Experience supporting Windows-based enterprise environments.
• Capability in diagnosing and resolving hardware, software, and connectivity issues.
• Experience with client device deployment and support in a corporate environment.
• Ability to work effectively with internal stakeholders and technical teams to deliver high-quality IT services.
• Well-developed communication and documentation skills.
• Must be an Australian Citizen and able to obtain and maintain an NV1 Security Clearance.

Responsibilities

• Provide hands-on technical support across desktop, laptop, printer, telephony, video conferencing, and network services.
• Collaborate with Service Desk, Infrastructure, and broader IT teams to deliver seamless end-to-end support and timely resolution of technical issues.
• Troubleshoot and resolve incidents within the Standard Operating Environment (SOE), contributing to continuous improvement of support processes and customer outcomes.
• Assist with testing and deployment activities, including operating system upgrades, new hardware, peripherals, and workstation models, while documenting solutions and sharing knowledge across the team.

Skills

Windows support

Hardware & software troubleshooting

Client device deployment

Stakeholder communication

Documentation & knowledge sharing

Security clearance

Tools

MS SCCM

Microsoft 365

Job description

Description

About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way - Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.

• Wellbeing That Matters - Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.

• Learn Without Limits - Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.

• Work That Makes an Impact - Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.

• Build Your Future - Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.

• And Much More - These are just a few of the ways we invest in our people and help them thrive.

About the Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment.

The Opportunity

As part of the End User Services team, you will support a diverse and dynamic IT environment, working closely with colleagues across the business to deliver exceptional user experiences and maintain operational readiness.

• Provide hands-on technical support across desktop, laptop, printer, telephony, video conferencing, and network services, helping our workforce remain productive and connected.

• Collaborate with Service Desk, Infrastructure, and broader IT teams to deliver seamless end-to-end support and timely resolution of technical issues.

• Troubleshoot and resolve incidents within the Standard Operating Environment (SOE), contributing to continuous improvement of support processes and customer outcomes.

• Assist with testing and deployment activities, including operating system upgrades, new hardware, peripherals, and workstation models, while documenting solutions and sharing knowledge across the team.

About You

You are a customer-focused IT professional who enjoys solving technical problems and working in a collaborative environment. You bring a practical approach to support, a commitment to service excellence, and the ability to communicate technical information clearly to a diverse range of users.

Essential Skills & Experience

• Experience supporting Windows-based enterprise environments, including troubleshooting desktop, network, and domain-related issues.

• Capability in diagnosing and resolving hardware, software, and connectivity issues across a range of end-user technologies.

• Experience with client device deployment, configuration, and support in a corporate environment.

• Ability to work effectively with internal stakeholders and technical teams to deliver high-quality IT services.

• Well-developed communication and documentation skills, with the ability to capture solutions and share knowledge with others.

• Must be an Australian Citizen and able to obtain and maintain a NV1 Security Clearance .

Advantageous Skills & Experience

• Experience with Microsoft Endpoint Configuration Manager (SCCM) or similar endpoint management technologies.

• Knowledge of IT service management practices, with ITIL certification or equivalent experience highly regarded.

• Exposure to engineering, defence, or other highly regulated environments.

• Experience supporting Microsoft 365 technologies, including familiarity with Microsoft Copilot and other AI-enabled workplace tools.

• Microsoft certifications or other relevant industry qualifications.

What to Expect When You Apply

Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:

• An initial conversation with our Talent Acquisition team

• An interview with the hiring manager or interview panel

• Any role-specific assessment, technical discussion or customer step required for the position

We’ll let you know what to expect before each stage, including who you’ll meet and how to prepare. If you need any adjustments or support during the process, please let us know.

Pay Range

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

REQNUMBER: R-00193370

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.