Onsite IT & Linux Support Engineer

HCL Technologies Limited; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Leave accrual up to 12 days/year

ITIL Foundations training

Dedicated learning time during work

Job summary

Leidos Australia seeks an Applications Support Engineer to join a collaborative team supporting critical Linux/Unix based applications. You will manage incidents end-to-end, perform root cause analysis, and deploy updates to improve reliability and performance.

The role emphasises observability, documentation, and ongoing learning in a security‑clearance environment. You’ll work across the full application lifecycle with developers and stakeholders, growing your technical and professional skills

Qualifications

• Hands-on experience troubleshooting and resolving application issues in a production environment.
• Experience supporting applications on Linux/Unix systems, or strong foundational knowledge with a desire to work in Linux environments every day.
• Understanding of networks, protocols, and diagnostic tools used in application support.
• Ability to use scripting or automation to improve operational efficiency and reduce manual effort.
• A working understanding of how applications are built, deployed, supported, and improved across their lifecycle.
• Strong communication skills and a collaborative mindset, with the ability to work effectively across technical and non-technical teams.

Responsibilities

• Provide Level 2/3 application and systems support in a Linux/Unix environment with a focus on proactive monitoring and performance management.
• Own incidents end-to-end, from triage and investigation through to resolution and post-incident review.
• Perform root cause analysis of issues, collaborating with ITSM towers, developers, and end users to implement fixes.
• Deploy software updates, patches, and fixes per change, release and configuration management practices.
• Collaborate across development and support lifecycles to improve reliability, visibility and supportability of applications.
• Create and maintain clear operational and technical documentation to support ongoing operations and enable Level 1 Service Desk teams.

Skills

Linux/Unix

Networking basics

Scripting

Incident management

Communication

Job description

Leidos Australia seeks an Applications Support Engineer to join a collaborative team supporting critical Linux/Unix based applications. You will manage incidents end-to-end, perform root cause analysis, and deploy updates to improve reliability and performance.

The role emphasises observability, documentation, and ongoing learning in a security‑clearance environment. You’ll work across the full application lifecycle with developers and stakeholders, growing your technical and professional skills