End User IT Support Specialist — Windows & Networking

Leidos LLC; North Canberra; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flex Your Way

Wellbeing That Matters

Learn Without Limits

Work That Makes an Impact

Build Your Future

And Much More

Job summary

Leidos Australia is seeking an IT End User Services professional to provide hands-on technical support across desktop, laptop, printer, telephony and network services. You will work with the Service Desk and IT teams to ensure seamless incident resolution and high-quality user experiences in a fast-paced, mission-driven environment.

Ideal candidates have Windows enterprise support experience, strong communication skills, and are eligible for NV1 clearance.

Qualifications

• Experience supporting Windows-based enterprise environments and troubleshooting desktop, network and domain issues.
• Diagnosing and resolving hardware, software and connectivity issues across end-user technologies.
• Experience with client device deployment, configuration and support in a corporate environment.
• Ability to work with internal stakeholders and technical teams to deliver high-quality IT services.
• Strong communication and documentation skills for capturing solutions and sharing knowledge.
• Australian Citizen and able to obtain and maintain a NV1 Security Clearance.

Responsibilities

• Provide hands-on technical support across desktop, laptop, printer, telephony, video conferencing and network services.
• Collaborate with Service Desk, Infrastructure and IT teams to deliver end-to-end support and timely resolution of issues.
• Troubleshoot incidents within the Standard Operating Environment (SOE) and contribute to process improvements.
• Assist with testing and deployment activities, including OS upgrades and new hardware, documenting solutions.

Skills

Windows Support

Desktop Troubleshooting

Device Deployment

Stakeholder Collaboration

Documentation

Citizenship NV1

Job description

Leidos Australia is seeking an IT End User Services professional to provide hands-on technical support across desktop, laptop, printer, telephony and network services. You will work with the Service Desk and IT teams to ensure seamless incident resolution and high-quality user experiences in a fast-paced, mission-driven environment.

Ideal candidates have Windows enterprise support experience, strong communication skills, and are eligible for NV1 clearance.