End-User IT Support Specialist

Leidos; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Life Days

Headspace access

MeQuilibrium access

On-demand courses

Career development

Job summary

Leidos Australia is seeking an experienced End User Services professional to support our IT environment in Canberra. You will provide hands-on technical support for desktops, laptops, printers, and network services, ensuring productivity and security across the organisation.

Collaborating with Service Desk and Infrastructure teams, you will troubleshoot incidents, deploy OS upgrades, and document solutions to share knowledge across the team.

Qualifications

• Experience supporting Windows-based enterprise environments.
• Capability in diagnosing and resolving hardware, software, and connectivity issues.
• Experience with client device deployment and support in a corporate environment.
• Ability to work effectively with internal stakeholders and technical teams to deliver high-quality IT services.
• Well-developed communication and documentation skills.
• Must be an Australian Citizen and able to obtain and maintain an NV1 Security Clearance.

Responsibilities

• Provide hands-on technical support across desktop, laptop, printer, telephony, video conferencing, and network services.
• Collaborate with Service Desk, Infrastructure, and broader IT teams to deliver seamless end-to-end support and timely resolution of technical issues.
• Troubleshoot and resolve incidents within the Standard Operating Environment (SOE), contributing to continuous improvement of support processes and customer outcomes.
• Assist with testing and deployment activities, including operating system upgrades, new hardware, peripherals, and workstation models, while documenting solutions and sharing knowledge across the team.

Skills

Windows support

Hardware & software troubleshooting

Client device deployment

Stakeholder communication

Documentation & knowledge sharing

Security clearance

Tools

MS SCCM

Microsoft 365

Job description

Leidos Australia is seeking an experienced End User Services professional to support our IT environment in Canberra. You will provide hands-on technical support for desktops, laptops, printers, and network services, ensuring productivity and security across the organisation.

Collaborating with Service Desk and Infrastructure teams, you will troubleshoot incidents, deploy OS upgrades, and document solutions to share knowledge across the team.