Mission-Critical IT Service Desk Analyst (24/7)

Leidos; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexibility

Wellbeing programs

Learning & development

Job summary

Leidos Australia is seeking a Service Desk Analyst in Canberra to provide Level 1/2 ICT support within a mission‑critical network environment. You will act as a first point of contact for users, ensure timely incident resolution, and collaborate with technical teams in an ITIL‑aligned framework.

The role requires Australian citizenship and eligibility for a TSPV security clearance. Join a dedicated team delivering secure tech services for government and defence clients, with opportunities for

Qualifications

• Demonstrated troubleshooting across ICT environments.
• Strong written and verbal communication with stakeholders.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Manage incidents and service requests with logging and prioritisation.
• Monitor ICT infrastructure and dashboards for performance issues.
• Triage incidents, coordinate escalations and support service restoration.
• Provide responsive customer support including onboarding and access management.
• Contribute to knowledge management and service-improvement initiatives.

Skills

ICT troubleshooting

Communication

Prioritisation

Customer focus

Teamwork

Job description

Leidos Australia is seeking a Service Desk Analyst in Canberra to provide Level 1/2 ICT support within a mission‑critical network environment. You will act as a first point of contact for users, ensure timely incident resolution, and collaborate with technical teams in an ITIL‑aligned framework.

The role requires Australian citizenship and eligibility for a TSPV security clearance. Join a dedicated team delivering secure tech services for government and defence clients, with opportunities for