End User Support Specialist

Strategic Partners Australia; Canberra; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Referral incentive

Job summary

Strategic Partners Australia in Canberra seeks an End User Computing Technical Officer - APS3 to support end users and manage a secure endpoint platform. You will design, configure, and manage devices using Microsoft Intune and Entra ID, ensuring endpoint security and governance across Windows and Android devices.

The role requires a minimum of five years' hands-on experience and strong collaboration with cross-functional teams within a Federal Government client environment.

Qualifications

• Min 5 years' hands-on experience with Intune and Entra environments.
• Strong communication skills, both written and verbal.
• Ability to work in multidisciplinary teams and complex stakeholder environments.

Responsibilities

• Support end users and resolve IT system issues.
• Design, configure and manage an Intune-based endpoint platform.
• Administer Microsoft Entra ID including conditional access and device management.
• Record and maintain documentation per department policies and governance.

Skills

Intune administration

Microsoft Entra ID administration

Android device management

Endpoint security

Windows & Linux OS

Education

Minimum five (5) years' experience in a similar role

Job description

Strategic Partners Australia - Canberra ACT

One of our Federal Government Clients is seeking to engage an End User Computing Technical Officer - APS3

One of our Federal Government Clients is seeking to engage an End User Computing Technical Officer - APS3

Job Details

• Contract Duration: 02 Years (12 Months initially + 12 Months extension)
• Work Location: Canberra
• Work Arrangement: Min 04 Days a week require to work from office
• Eligibility: You must need to be Australian Citizen
• Tentative Start Date: 16th Nov 2027
• Working Hours: 7.5 hours a day/ 37.5 hours a week

Overview

Service Desk Analysts support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment.

The Engineer will play a key role in delivering a secure and modern endpoint management platform. The services, delivered in collaboration with and under the supervision of department personnel, will consist of:

• Designing, configuring, and managing a fleet of Android-based mobile devices using Microsoft Intune MDM capabilities.
• administering and supporting Microsoft Entra ID, including identity governance, conditional access, authentication policies, group management, device registration, and integration with endpoint management services.
• Managing Azure services underpinning Microsoft Intune, Microsoft Entra ID, associated services, and secure connectivity components, including proxy services and managed endpoint internet access solutions.
• Configuring and managing application protection policies, device compliance policies, device configuration profiles, security baselines, and endpoint security controls within Intune.
• Troubleshooting complex technical issues relating to Microsoft Intune, Microsoft Entra ID, endpoint security and mobile devices.
• Recording and maintaining documentation, configuration records, and operational procedures in accordance with department policies and governance requirements.

Demonstrated knowledge and experience in

• Microsoft Intune administration, including device enrolment, device compliance, application deployment, MDM, endpoint security, and policy management.
• Microsoft Entra ID administration, including conditional access, identity protection, authentication methods, device identity, RBAC, and application integration.
• Management and support of Android mobile devices.
• Windows and Linux operating systems.

Relevant tertiary qualifications or industry certifications

• Minimum five (5) years' experience in a similar role, with significant hands-on responsibility for Microsoft Intune and Microsoft Entra environments.
• High-level communication skills, both written and verbal.
• Proven ability to work collaboratively within multidisciplinary teams and complex stakeholder environments.

Referral incentive program

$1000 for each successful referral after the successful selection and joining of the referred candidates