Customer Service & Fulfillment Specialist

Morgan; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Morgan in Melbourne is seeking an experienced Customer Service Officer to join their team. This role blends customer service with operational duties, from order processing to fulfilment, stock coordination and collaboration with Sales and Supply Chain.

You will be a key liaison with customers and suppliers, handling inquiries, managing orders, coordinating with warehouses and freight providers, and contributing to system/process improvements.

Qualifications

• 3–5 years in customer service, order fulfilment, sales support, logistics or supply chain.
• Organised, proactive, and able to manage multiple priorities with strong communication.
• Experience with ERP systems and Excel; exposure to freight/warehousing is a plus.

Responsibilities

• Manage customer enquiries and provide product and order updates
• Receive, process and manage customer orders through fulfilment
• Coordinate with customers, suppliers, warehouses, freight providers and internal teams
• Manage stock availability and provide open order updates to key accounts
• Handle customer complaints and resolve issues quickly and professionally
• Coordinate returns, credits/debits and order corrections
• Work with Sales, Supply Chain, Finance and Credit
• Maintain customer information and service records
• Identify opportunities to improve systems and processes

Skills

Customer service

Order fulfilment

Sales support

Logistics

Supply chain

ERP systems

Excel

Tools

ERP systems

Excel

Job description

Morgan in Melbourne is seeking an experienced Customer Service Officer to join their team. This role blends customer service with operational duties, from order processing to fulfilment, stock coordination and collaboration with Sales and Supply Chain.

You will be a key liaison with customers and suppliers, handling inquiries, managing orders, coordinating with warehouses and freight providers, and contributing to system/process improvements.