B2B Customer Service Specialist — ERP & Logistics Pro

Fashion Biz Limited; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Fashion Biz Limited in Melbourne is seeking a hands-on Customer Service specialist to manage a busy B2B environment. You will handle high volumes of enquiries via phone and email, process orders and returns, and collaborate with Sales, Warehouse, Inventory and Accounts teams to resolve issues.

Key strengths include excellent communication, data accuracy, ERP experience, and a proactive, team-focused approach to support distributors nationwide.

Qualifications

• Microsoft Dynamics 365 Business Central experience – essential.
• Experience in wholesale, distribution or similar environments.
• Experience processing customer orders within an ERP system.
• Excellent phone and email communication skills.
• Attention to detail and data-entry accuracy.
• Ability to multitask and manage competing priorities.
• Positive, proactive and team-focused approach.
• Experience in uniform, apparel, wholesale or distribution industry highly regarded.

Responsibilities

• Managing a high volume of customer enquiries via phone and email.
• Processing and amending customer orders accurately.
• Checking stock availability and providing backorder and ETA updates.
• Tracking deliveries and assisting with freight and courier enquiries.
• Processing returns and replacement orders.
• Resolving customer issues and complaints professionally.
• Providing product, pricing and online ordering support.
• Liaising with Warehouse, Sales, Inventory, Accounts and other internal teams.
• Providing general Customer Service and administrative support as required.

Skills

Phone and email communication

Attention to detail

Multitasking

Team collaboration

Problem solving

Tools

Microsoft Dynamics 365 Business Central

ERP systems

Job description

Fashion Biz Limited in Melbourne is seeking a hands-on Customer Service specialist to manage a busy B2B environment. You will handle high volumes of enquiries via phone and email, process orders and returns, and collaborate with Sales, Warehouse, Inventory and Accounts teams to resolve issues.

Key strengths include excellent communication, data accuracy, ERP experience, and a proactive, team-focused approach to support distributors nationwide.