Emergency Vet Reception & Client Services Specialist

NQ Care; Townsville City; On-site; AUD 45,000 - 60,000; Full time

Job summary

NQ Care Veterinary Hospital in Townsville is expanding its client services team. We are seeking a friendly, proactive Client Services Team Member to support reception, appointments, and billing in a busy 24-hour hospital environment.

You will interact with pet families, coordinate referrals and emergencies, and contribute to a positive, growth-focused culture with ongoing learning opportunities.

Qualifications

• Minimum 1 year experience in a busy reception role.
• Experience with EzyVet software is desirable but not essential.
• A veterinary, nursing, or medical/healthcare background is preferred.
• Strong written and verbal communication skills and a collaborative approach.

Responsibilities

• Welcoming and assisting clients while managing the flow of the waiting area.
• Facilitating communication between clients, referring veterinarians, and the clinical team.
• Handling financial transactions and client payments.
• Managing pet medical insurance claims.
• Scheduling and coordinating appointments (referral and emergency) in person and over the phone.

Skills

Excellent communication

Customer service

Team player

Education

Veterinary/Healthcare background preferred

Tools

EzyVet software

Job description

NQ Care Veterinary Hospital in Townsville is expanding its client services team. We are seeking a friendly, proactive Client Services Team Member to support reception, appointments, and billing in a busy 24-hour hospital environment.

You will interact with pet families, coordinate referrals and emergencies, and contribute to a positive, growth-focused culture with ongoing learning opportunities.