Pet Hospital Client Services Pro - Part-Time (30 hrs/wk)

QVSG Pty Ltd; Brisbane; On-site; AUD 32,000 - 40,000; Part time

Benefits offered by this job

Competitive pay packages

Supportive team culture

Staff discounts on pet care

Job summary

Queensland Veterinary Specialist (QVS) is seeking two part-time Client Services Officers to join our Stafford and North Lakes hospitals. You will be the welcoming face for clients and their pets in a 24/7 setting, working a rotating roster from 6:00 am to 11:00 pm.

Positions are 30 hours per week, with shifts across two locations. Responsibilities include managing the waiting room, high-volume emails, appointments, payments, and liaising with the clinical team.

Qualifications

• Two years of experience in a fast-paced reception role.

Responsibilities

• Welcoming clients and managing waiting room workflow.
• Handling a high-volume email inbox.
• Coordinating and booking appointments by phone and in person.
• Acting as liaison between clients and clinical team.
• Processing client payments.
• Requesting medical records and test results from third parties.
• Managing pet medical insurance claims.
• Escalation for account queries and complaints.
• Providing hands-on support and day-to-day tasks.

Skills

Customer service

Communication

Attention to detail

Task prioritisation

Team collaboration

Tools

EzyVet

Job description

Queensland Veterinary Specialist (QVS) is seeking two part-time Client Services Officers to join our Stafford and North Lakes hospitals. You will be the welcoming face for clients and their pets in a 24/7 setting, working a rotating roster from 6:00 am to 11:00 pm.

Positions are 30 hours per week, with shifts across two locations. Responsibilities include managing the waiting room, high-volume emails, appointments, payments, and liaising with the clinical team.