Veterinary Receptionist & Client Services Pro

Work Initiatives; Gosford; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Job summary

Charmhaven Vet Hospital is seeking a dedicated Receptionist to join our team. This full-time role based in Charmhaven, NSW, puts you at the front line of client and pet interactions, ensuring a welcoming and efficient experience for everyone who visits our hospital.

You will manage appointments, payments, and records, supporting veterinarians and staff in a busy animal health practice. Ideal candidates have prior client-facing experience, strong communication and organisational skills, and

Qualifications

• Previous client-facing reception or customer service experience.
• Excellent communication skills, both verbal and written.
• Strong organisational abilities and attention to detail.
• Ability to remain calm and compassionate with distressed clients.

Responsibilities

• Greeting clients and their pets in a warm, professional manner.
• Managing reception desk operations, including phones and messages.
• Scheduling and confirming appointments for veterinary consultations.
• Processing client payments and maintaining financial records.
• Maintaining client records and updating patient information.
• Providing information about veterinary services and pricing.
• Keeping reception area clean and organised.
• Assisting veterinary staff during busy periods or emergencies.
• Handling inquiries and complaints with empathy and escalation when needed.
• Processing invoices and supporting reception stock orders and admin tasks.

Skills

Client-facing experience

Communication

Organizational skills

Calm under pressure

Tools

Practice management software

Data entry systems

Job description

Charmhaven Vet Hospital is seeking a dedicated Receptionist to join our team. This full-time role based in Charmhaven, NSW, puts you at the front line of client and pet interactions, ensuring a welcoming and efficient experience for everyone who visits our hospital.

You will manage appointments, payments, and records, supporting veterinarians and staff in a busy animal health practice. Ideal candidates have prior client-facing experience, strong communication and organisational skills, and