Customer Service Team Member Receptionist

NQ Care; Townsville City; On-site; AUD 45,000 - 60,000; Full time

Job summary

NQ Care Veterinary Hospital in Townsville is expanding its client services team. We are seeking a friendly, proactive Client Services Team Member to support reception, appointments, and billing in a busy 24-hour hospital environment.

You will interact with pet families, coordinate referrals and emergencies, and contribute to a positive, growth-focused culture with ongoing learning opportunities.

Qualifications

• Minimum 1 year experience in a busy reception role.
• Experience with EzyVet software is desirable but not essential.
• A veterinary, nursing, or medical/healthcare background is preferred.
• Strong written and verbal communication skills and a collaborative approach.

Responsibilities

• Welcoming and assisting clients while managing the flow of the waiting area.
• Facilitating communication between clients, referring veterinarians, and the clinical team.
• Handling financial transactions and client payments.
• Managing pet medical insurance claims.
• Scheduling and coordinating appointments (referral and emergency) in person and over the phone.

Skills

Excellent communication

Customer service

Team player

Education

Veterinary/Healthcare background preferred

Tools

EzyVet software

Job description

Customer Service Team Member Receptionist

Client Services / Reception – NQ Care Veterinary Hospital, Townsville

Are you seeking a change, new opportunities, or a place to grow? Somewhere that genuinely prioritises its people, values mental health, and builds a positive culture that goes far beyond the occasional pizza lunch?

About Us

NQ Care is a new Emergency and Referral Veterinary Hospital in Townsville that opened in January 2025. Since opening, we’ve experienced significant growth and are now looking to expand our client services team. We’re passionate about giving back to the community, caring for our patients, and most importantly, supporting our people.

We’re committed to building a preferred place to work through transparency, continuous learning, and a one-team approach and we’re searching for like-minded individuals to join us.

The Role

Our client services team is the first point of contact for pet owners, and we pride ourselves on providing exceptional service. This is far from your ordinary reception role it’s fast-paced, diverse, and dynamic, with plenty of opportunities to interact with pets and their families.

We’re currently looking for: 1 x Full-Time Client Services Team Member

As a 24-hour hospital, the roster includes shifts between 7 am and 10 pm, including some weekends.

Key Responsibilities

Welcoming and assisting clients while managing the flow of the waiting area

Facilitating communication between clients, referring veterinarians, and our clinical team

Handling financial transactions and client payments

Managing pet medical insurance claims

Scheduling and coordinating appointments (referral and emergency) in person and over the phone

About You

We’re looking for someone who is:

Outgoing, dynamic, and thrives in a fast-paced environment

A confident communicator with exceptional written and verbal skills

Collaborative, adaptable, and able to problem-solve on the go

Professional in presentation and sensitive in communication style

Preferred Background

Strong preference for candidates with a veterinary, nursing, or medical/healthcare background

Previous experience in a busy reception role (minimum 1 year)

Experience with EzyVet software (highly desirable but not essential)

What’s in It for You?

Competitive and transparent salary

A hospital still in its exciting growth phase your ideas and input will matter

Supportive leaders committed to your learning and development

A collaborative environment you’ll never face challenges alone

Career growth opportunities for the right person